Director of Operations

Summary

Lead and oversee all operational functions for our multifamily portfolio (100+ units), has direct supervision of property and tenant management, leasing, and maintenance. Strategically drive occupancy, resident satisfaction and retention, and operational efficiency across properties. This senior leadership role in a growing, service-driven firm combines strategic planning with hands‑on execution to enhance asset value, resident experience, and company growth.

• Direct and oversee leasing operations, marketing strategies, renewals, resident relations, and occupancy maximization across the portfolio
• Supervise maintenance operations, including preventive programs, work order management, vendor/contractor coordination and capital improvements.
• Monitor and analyze P&L, budgets, forecasts, expense control, NOI performance, and strategic forecasting.
• Conduct property inspections, compliance audits, and proactive issue resolution to maintain exceptional property standards
• Negotiate vendor contracts, manage service agreements, and implement cost‑saving measures while ensuring quality/value.
• Collaborate with owners on strategic initiatives, including portfolio optimization, value‑add projects, market analysis, and expansion efforts.

• 5+ years of multifamily property management experience, with at least 2–3 years in a managerial role overseeing leasing, maintenance, and multiple properties/teams
• Proficiency in property management software, advanced MS Office (especially Excel for financial analysis and reporting), and data tools
• Valid driver’s license
• Proven strong leadership, strategic thinking, communication, team‑building, and problem‑solving skills
• Background check and drug screen required

• Health insurance (medical, dental, vision)
• Paid Holidays and PTO (including vacation and sick leave)
• Referral Bonus Program
• Company‑paid life insurance and short‑term disability coverage
• Company uniforms
• Gas reimbursement and mileage for business travel

Columbia Ridge Management is a growing Cincinnati‑based multifamily real estate company that owns and operates 100+ residential units. We prioritize the tenant experience through improving the quality of life of residents and the communities in which we serve.