Store General Manager Guest Experience

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values.

The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Description:

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values.

The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Essential Job Functions (Responsible to)
• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
• Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
• Track and manage inventory through count execution and submitting accurate orders to remain in stock
• Delegate tasks to subordinate Team Members and follow up to ensure proper completion
• Engage and lead company initiatives
• Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values.
• Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process
• Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
• Train and empower Team Members to de-escalate guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Promote sales and profits working within the local community to partner and support events that extend the brand
• Regular and predictable in-person attendance
• Perform additional duties as assigned

Key Relationships
• Region Manager
• Store Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter• Trainer
• Auditor Skills• Demonstrates a commitment to leading by example considering no tasks as below one’s position
• Uses analytical skills to identify and solve a variety of business-related problems
• Uses basic arithmetical skills to add, subtract and…