Branch Manager - Norwood, OH | In-office

Branch Manager – Norwood, OH | In‑office

Job  – Primary

Location:

Cincinnati, Ohio, United States – Business Unit:
Adecco – Department:
Business Operations – Work Mode:
On‑site

The Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow the bottom line. Financially accountable for market sales plans, recruitment strategies, branch budget, profit & loss (P&L) management, and cost control. This role involves recruiting, training, managing, and developing top talent in their branch team and delivering top‑notch customer service to candidates and clients.

• Establish a plan to grow and retain existing accounts and newly developed clients and win back lost/lapsed accounts.
• Ensure all agreed‑upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
• Maintain high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).
• Serve as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates.
• Survey clients regarding their perception of service and identify opportunities for further growth of existing accounts.
• Work closely with sales/upper management to clearly understand the client’s business, staffing needs, culture, and program expectations.
• Be responsible for retention of clients while maximizing fill rate, time to fill, and ensuring high NPS scores.
• Prepare and present a monthly/quarterly business review to the vertical Director and/or VP.
• Develop and maintain knowledge of economic trends in target industries and changes affecting local businesses.
• Set and monitor pay and bill rates based on skill categories.
• Seek and act upon candidate and associate feedback to ensure continuous improvement.
• On‑board new customers, including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp‑to‑perm conversion schedule, and direct hire fees.
• Ensure proper credit references are obtained and client credit limits are established according to guidelines.

• Manage day‑to‑day colleague performance (sourcing, submittals, interviews, etc.), including coaching and development, to ensure all service levels and performance metrics are met; coach, train, and mentor recruiters.
• Proactively review and monitor processes/procedures and implement improvements to reduce the service cost through enhanced processes, policies, and procedures – while meeting established KPIs and SLAs.
• Manage branch P&L and exercise cost control decisions.
• Develop and implement branch revenue and expense forecasts. Establish a budget and assist with developing short‑ and long‑range growth plans for the branch(s).
• Monitor the branch’s workers’ compensation and unemployment claims to minimize the branch’s exposure and resulting expenses.
• Ensure all federal, state, and local notices and licenses are current and posted.
• Perform collection of all outstanding accounts receivable.
• Facilitate monthly one‑on‑one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, and facilitate regular communication with the vertical teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics.
• Conduct branch audits (i.e., job order accuracy, lost and canceled job orders, credit check compliance).
• Create a positive work environment measured by Peakon scores.
• Maintain T&C renewal timelines in PROPER system of record and CSSE management.
• Create branch recruitment strategies by developing a digital presence and local relationships with recruiting resources (colleges, Work Source centers, trade schools, and grassroots).
• Jump into recruiting activities as needed.

A high school diploma or equivalent and 5+ years of relevant work experience. Two years’ direct sales experience with a proven track record measured by…