Regional Business Manager

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Manages all operational and strategic activities related to the Learning Care Group account within the East Coast region. This role provides direct supervision, mentorship, and coordination for a team of Facility Managers (FMs) across multiple sites. The Regional Business Manager (RBM) acts as the primary liaison between senior management, the field team, and the client, ensuring that all facilities operate efficiently, safely, and within budget while driving a culture of continuous improvement and professional development.

• Direct and Mentor: Lead a team of approximately 8 Facility Managers (approx. 500-600 sites), ensuring adherence to quality maintenance processes and fostering a high-performance culture.
• Performance Management: Conduct weekly one-on-one meetings with direct reports to establish clear objectives, deliver constructive feedback, and monitor progress.
• Professional Growth: Promote team development by encouraging certifications (e.g., IFMA FMP/CFM) and enhancing technical proficiency in tools like Microsoft suite, CMMS system, written and verbal communication skills.

• Work Order Oversight: Oversee and support the FMs daily work order velocity to ensure facilities operate efficiently and safely.
• PM Program Ownership: Develop and own the comprehensive preventative maintenance (PM) program, ensuring consistent execution across the region.
• Standardization: Standardize processes across all locations to deploy best practices and deliver consistent, high-quality service.
• Vendor Strategy: Collaborate with Procurement and guide FMs to secure the right vendors in appropriate markets to support each area effectively.

• Strategic Planning: Design and execute facility management plans aligned with organizational goals, including maintaining a schedule of strategic improvement initiatives and milestones.
• Budget Adherence: Manage workflows to adhere to client-set budgetary constraints, achieving cost-efficiency while upholding superior facility standards.
• Financial Review: Review monthly financial reports for accuracy and execute necessary corrections.
• Data Analysis: Analyze operational data using Power BI and Excel to generate detailed reports for senior management that highlight achievements and areas for improvement.

• Issue Resolution: Address escalated concerns from the Client and Field Team, ensuring timely resolution and establishing contingency plans for emergencies.
• Information Flow: Facilitate seamless communication flow between Senior Management, the Client, and the field team.
• Stakeholder Alignment: Ensure the client is kept abreast of operational wins and challenges through regular reporting and engagement.
• Monthly client meetings: Establish and facilitate monthly partnership meetings with client counterparts to proactively mitigate escalations, strengthen the relationship, and highlight operational achievements.

• Culture & Enforcement: Drive a safety-first culture by implementing the Safety Program and ensuring strict compliance with all EMCOR, government, and customer policies, procedures, and regulations.

• Education: Bachelor’s Degree (BA/BS) in Facilities Management, Business Administration, Construction Management, or related field preferred.
• Experience: Five years of experience in Operation and Maintenance management, with a proven ability to manage multi-site teams effectively.
• Knowledge: In-depth knowledge of compliance regulations, maintenance best practices, and budget management principles.

• Proficiency in CMMS systems and Microsoft Office Suite (Word, Excel,…