Donor Services Field Manager, Hoxworth Blood Center, Mobile Silver Team

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. HBC is located within the College of Medicine and is the only regional blood center owned and operated by a university in the United States.

Hoxworth Blood Center is recruiting a full‑time (100% FTE) Field Manager in the Division of Donor Services, to manage the donor services collection team on one of our Mobile Units (Silver Team), and all associated operations of one or more assigned donor‑drawing operations, and to ensure efficient donor flow and staff utilization. This position will support the University’s mission and commitment to excellence in our students, faculty, staff, and all our activities.

We are looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you are a detail‑oriented individual with blood collection and management experience and a passion for making a difference in the lives of others, we invite you to apply for a position at Hoxworth Blood Center.

• Monitor operations to ensure a high quality of customer service; evaluate attainment of recruitment and collection goals.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOP).
• Assist in the development of new Standard Operating Procedures (SOP).
• Act as a role model through the demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance etc.).
• Recommend and provide training to donor services staff.
• Work with Donor Services administrative staff to implement organizational changes to the field.
• May provide direct and/or indirect supervision to exempt and non‑exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Bachelor’s Degree must be in healthcare management or related field.

Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of the education requirement.

Automation Red Cell and Automated Platelet trained.

Five (5) years related phlebotomy experience, including three (3) years supervisory and/or staff training/mentoring experience.

Trained and proficient in all automated collections (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months).

• Sitting – Continuously
• Repetitive hand motion (such as typing) – Continuously
• Hearing, listening – Continuously
• Talking – Continuously
• Standing – Continuously
• Walking – Continuously
• Lifting – up to 20 pounds – Continuously
• Bending – Often
• Stooping – Often
• Climbing stairs/ladders – Often
• Kneeling, squatting – Often
• Reaching overhead – Often
• Pulling, pushing – Often
• Crouching – Seldom
• Crawling – Seldom
• Lifting – up to 50 pounds – Seldom
• Lifting – over 50 pounds – Seldom

UC offers an exceptional benefits package designed to support your well‑being, financial security, and work‑life balance.

Comprehensive Tuition Remission – UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans – As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work‑Life Balance – UC prioritizes work‑life balance with a generous time‑off policy, including vacation and sick time, 11 paid holidays and additional end‑of‑year paid time off (Winter Season…