Operations Manager Job Cincinnati area,Ohio USA,Management

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials.

OIA Global is privately owned by LDI Ltd.

Summary:

The Operations Manager is responsible for overseeing day-to-day fulfillment center operations, ensuring safe, efficient, and accurate execution across picking, packing, shipping, returns, and inventory control. This role leads frontline supervisors and associates, drives performance against SLAs and KPIs, and partners closely with leadership to scale operations in a high-volume, deadline-driven environment.

Supervisory Responsibilities:

Lead and managing supervisors and warehouse associates
Oversee hiring, onboarding, scheduling, and training activities
Conduct performance evaluations and manage disciplinary actions
Foster a culture of accountability, safety, and continuous improvement

Duties and Responsibilities:

Operations & Performance Management

Manage daily fulfillment operations including picking, packing, shipping, returns, and inventory movements
Ensure all customer orders are processed accurately and within SLA timelines
Develop and manage labor plans aligned with volume and productivity targets
Monitor and report key performance indicators (KPIs) such as productivity, accuracy, throughput, and cost per order

Leadership & People Management

Lead, coach, and develop supervisors and associates
Drive performance management processes and accountability standards
Support staffing needs, including recruiting and workforce planning

Process Improvement & Systems

Identify operational bottlenecks and implement continuous improvement initiatives
Support and optimize warehouse management systems (WMS) and related platforms
Lead onboarding of new clients and manage operational ramp-up activities

Safety, Quality & Compliance

Enforce safety standards, including OSHA compliance
Conduct audits and ensure adherence to quality and operational standards

Cross-Functional Collaboration

Serve as the escalation point for operational and client-related issues
Communicate performance metrics, risks, and opportunities to leadership

Required

Skills and Abilities

:

Strong leadership and team management capabilities
Excellent problem-solving and decision-making skills
Ability to operate effectively in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Proficiency in Microsoft Excel and data analysis
Ability to manage multiple priorities and deadlines

Education and Experience:

3-5+ years of experience in fulfillment, warehouse, or 3PL operations management
Proven leadership experience in high-volume environments
Strong understanding of pick, pack, and ship workflows
Experience working with WMS or browser-based warehouse systems

Preferred:

E-commerce or multi-client 3PL experience
Experience with lean methodologies or continuous improvement initiatives
Familiarity with managing client SLAs and service performance metrics

Physical Requirements:

Ability to stand and walk for extended periods
Ability to lift 50 lbs. as needed
Capability to work in a fast-paced, physically active warehouse environment
Flexibility to work shifts based on business needs (planned shift: 10:00 AM - 6:00 PM, subject to change)

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.