Service Center Manager

Job Overview

The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent contractor relations. Expected results are to attain Service Center revenue budget goals and objectives including but not limited to continuous improvement of the services provided to the customer, efficient operation of the Service Center and assigned equipment, proper staffing and utilization of facility and equipment.

All areas within the Service Center Manager’s scope of responsibility must be in full compliance with all applicable local, state, and federal regulations and within company policies, procedures, and regulations.

Type:
In‑Office

Location:

Cincinnati (Florence, KY)
Salary: $85,500–$110,000

• Lead, direct, and oversee employees at the service center.
• Manage the Service Center’s hiring process by selecting the best qualified applicants for office staffing and driver staffing.
• Measure, set, and drive company KPI’s (Key Performance Indicators).
• Monitor and meet profit and loss goals.
• Train and develop drivers and operations staff.
• Provide a safe and efficient working environment for employees.
• Communicate timely and effectively with internal and external customers.
• Direct the service center’s transportation activities to maintain efficiency, profitability, and customer satisfaction.
• Monitor operational metrics throughout service center and ensure all local, federal, and state regulations are met.
• Ensure operations align with company policies and procedures.
• Collaborate with safety and HR departments on all compliance and disciplinary matters.
• Advocate and maintain commitment to safety.
• Work jointly with Maintenance and Equipment Cleaning functions for the Service Center and third‑party vendors.
• Perform all other duties as specified.

• 3+ years of supervisory experience required.
• High school diploma or equivalency required.
• Liquid bulk tanker experience required.
• 5+ years of supervisory experience preferred.
• Bachelor’s Degree preferred.
• Transportation, maintenance, and/or equipment cleaning experience preferred.
• Tenure and experience at Highway Transport may be considered in lieu of position requirements.
• Must possess a valid driver’s license and personal liability insurance coverage at or above the legal state of residence minimum requirements.

• Ability to delegate and direct work to personnel.
• Excellent communication with all employees, direct or indirect.
• Effective communication with customers and independent contractors.
• Effectively manage employee relations.
• Excellent customer service.
• Strong organizational skills.
• Sound independent judgement and problem solving.

• Occasional travel as needed.
• Majority of time will be spent in an office environment.
• After hours and weekend work as needed.

• 401(k) Match
• Paid Time Off
• Paid Holidays
• HSA Contribution Match
• Wellness Program
• Medical, Dental, Vision Insurance
• Disability, Accident and Life Insurance
• Discount Programs
• Paid Maternity Leave

Highway Transport does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.