Direct Care Supervisor - Beginnings

Overview

Job Location:

Cincinnati, OH 45219

Salary Range: $21.40 - $31.88 Hourly

Youth Services Operations Supervisor

Lead with purpose. Support with heart. Keep the mission moving.

This isn’t your average management role. You’ll be the go-to leader helping youth workers create safe, structured, and supportive environments for young people ages 0–18. Every day brings something different — coaching staff, solving problems on the fly, supporting youth programs, and making sure operations run smoothly behind the scenes. If you thrive in fast-paced environments, love mentoring people, and can balance compassion with leadership, this role gives you the chance to make a real impact where it matters most.

• Leading and supporting a team of youth workers across residential programs
• Hiring, onboarding, training, and developing staff
• Coaching employees through challenges and celebrating wins
• Creating schedules and keeping daily operations running efficiently
• Reviewing documentation and ensuring compliance standards are met
• Jumping into problem-solving mode when unexpected situations arise
• Helping maintain safe, supportive, trauma-informed environments
• Participating in on-call rotations and helping cover urgent staffing needs
• Organizing team meetings that keep everyone informed and connected
• Supporting youth, families, and staff with professionalism and empathy

• Calm under pressure
• Organized but adaptable
• A strong communicator and natural leader
• Comfortable making decisions in high-stress situations
• Passionate about helping youth and supporting teams
• Able to balance accountability with compassion

This role takes place in residential youth settings including shelters, group homes, and detention facilities. It’s hands-on, active, and sometimes unpredictable. Some days are deeply rewarding. Some days are challenging. Every day matters.

• Full-time schedule:
  Monday–Friday, 9 AM–5 PM
• Some evenings, weekends, or holidays may occasionally be needed
• Local travel required
• Must be comfortable transporting clients when necessary
• This is an in-person essential role (no remote option)

Behind every successful youth program is a strong leader making sure staff feel supported, operations stay steady, and young people receive the care they deserve. This role helps make that happen every single day.

Required

Education and Experience:

• High School Diploma or equivalent
• Two (2) years of experience in youth services or residential care

Preferred

Education and Experience:

• Bachelor’s degree in human services or equivalent
• 6 months of proven supervisory experience

• 1. CPR/First Aid/AED certified