One Stop Operator

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities! We provide:
Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics
• Volunteer Experiences
• Access to Free Financial Counseling

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, Equity, Diversity, Inclusion and Belonging, and Green teams.

The One-Stop Operator Director acts as a conduit for excellence to offer effective and efficient structure and systems to allow partners to succeed and participants to thrive. The Director would be providing structure management and facilitating collaborative process improvement in an integrated environment where education, career skills training, community resources, employment assistance and wrap-around support are available in a career center model.

The Director will act as a liaison between the Workforce Council of Southwest Ohio Development Board and career center partners with responsibilities listed below:

• Fulfill the contract goals of the One-Stop Operator
• Manage the contract budget
• Manage the Partner MOU process on behalf of the Workforce Council of Southwest Ohio board
• Manage the Career Center Credentialling Process
• Convene with partners to establish collective goals, continuous improvement plans and customer experience improvements and report out to the board on service delivery, Action Plan Progress, and Performance
• Identify the need for and organize the coordination of activities among and across Partner Agencies
• Develop and implement an effective Human-Centered triage process to connect participants to services
• Support the marketing and advertising of AJC services
• Assess customer satisfaction and develop strategies to make improvements to the customer experience
• Data collection and analysis, including customer feedback, survey results and performance data
• Apply knowledge of labor market information to the strategic planning process
• Provide recommendations for professional development, policy and compliance training for all AJC partners
• Develop and establish Standard Operating Procedures (SOP)
• Other duties as assigned

• Master’s degree or equivalent experience in business administration, operations management, management science, social services, organizational development, communications, or a closely related field
• Minimum 3 – 5 years of relevant work experience, with at least 2 years of experience supervising 2 or more people
• Minimum 3 - 5 years experience working in a Workforce Innovation and Opportunity Act program
• Knowledge of the Workforce Council of Southwest Ohio Workforce Development ecosystem is strongly preferred
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Experience managing large scale projects and driving change initiatives, including efforts requiring process mapping, design and rollout of new operating procedures
• Ability to prioritize and handle repetitive tasks
• Excellent strategic thinking, operations, quantitative, communications and interpersonal skills

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

Grant Associates is a wholly-owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates is an Equal Opportunity Employer