Manager, Training - Service

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award‑winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Responsible for design and delivering impactful programs that enhance service performance and support customer satisfaction goals. This role oversees both field‑based and classroom training, ensuring consistent, high‑quality learning experiences. The manager will conduct training observations, provide coaching, and drive learning effectiveness through measurable outcomes and continuous improvement. Partnering closely with service leadership, this role ensures teams are equipped with the skills and confidence to deliver exceptional service across the customer lifecycle.

• Directs the development, enhancement, and delivery of all corporate and field training, including Core, HRS/PAS/PBS, and MMS sales, operations, technical, and management development.
• Manages, develops, and directs all staff involved in the delivery of all company product, systems, sales, and management development training.
• Manages the quality of the programs and products produced for training within the budget framework.
• Consults on all company projects in conjunction with Training Project Management.
• Continually evaluates the effectiveness of all programs.
• Proactively meets with Senior and Executive Management to determine training needs for all business units.
• Provides leadership in the evaluation of alternative development and training solutions, including evaluation of external resources, internal program development, and program implementation.
• Supervises all participants while at Corporate, ensuring proper behavior.
• Consults and participates in the design of new programs.
• Researches learning and development methods that lead to greater effectiveness and retention in employees’ knowledge, skills, and abilities.
• Provides support to business unit managers attempting to lead process improvement and productivity gains in their areas of responsibility.
• Facilitates organizational effectiveness strategies that improve business performance, organizational systems, and staff relationships within and across business units.
• Develops short‑and long‑term plans, including the development of the annual expense budgets and capital improvement recommendations.

• Bachelor's Degree in Human Resources, Business, Education, or related discipline.
• 5 years of managerial experience.
• 7 years of experience in Training or organizational development experience.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $84,254 - $132,400 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• We value your well‑being:
  We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We…