VP, Operations

Summary

The Vice President of Operations is accountable to the TGM for the day‑to‑day operations and the financial well‑being of his/her territory. The VP of Operations is responsible for assisting in development of a Strategic Business Plan, driving execution, developing client relationships, managing subcontractor relationships, supporting the sales process, recruiting and retaining a diverse workforce, and inspiring that workforce to achieve profitable results.

• Responsible for both project and regional‑level profit and loss.
• Responsible for maintaining positive cash flow at both project and regional levels:
  • Administers all functions related to retention including ensuring jobs are negotiated at less than 10% of contract value, reducing retention by 50% when jobs are 50% completed, and ensuring retention is received within 60 days after completion of Baker work.
  • Oversees change order process, ensuring that within 60 days of receipt, change orders are priced and submitted; within 60 days of submittal, change orders are approved.
  • Manages billing functions, ensuring proper initial billing, avoiding under‑billing, and maintaining positive cash flow, and assists A/R and Legal for timely collections.
• Supports the management of SG&A (Selling, General, and Administrative) costs at the regional level.
• Guides and directs Operations Management in the development, productivity, promotion, and financial aspects of the organization’s projects and services.
• Maintains a sound plan of operational and associated support department organization, establishing policies and standard operating procedures to ensure adequate management development and to provide for capable management succession.
• Performs post‑job customer satisfaction surveys and shares results with necessary team members.
• Identifies survey trends and implements action plans for improvement.
• Regularly meets with subs and suppliers at an executive level to assess performance and solicit feedback on the business relationship.
• Ensures project schedules and logistics plans have been developed and vetted for all bids.
• Ensures historical data has been used to develop aggressive but realistic production units for bids.
• Regularly updates historical database in conjunction with Pre‑Construction Management.
• Ensures a smooth transition and handoff of projects from the pre‑construction to operations teams.
• Creates the structure and processes necessary to manage the organization’s current activities and its projected growth.
• Ensures all organization activities and operations are compliant with local, state, and federal regulations and laws governing business operations.
• Forecasts hiring and staffing needs for operational positions based on the business plan/backlog and ensures those needs are filled.
• Is accountable for compliance with prevailing wage requirements, Project Labor Agreements, workforce utilization, MBE/SBE participation, etc.
• Provides guidance, direction, coaching, and support to direct reports to maximize individual and overall department performance, conducts timely performance appraisals and progress reviews, assists staff in developing short and long‑term goals, and ensures staff receive appropriate training aligned with career development plans.
• Collaborates with HR to ensure compliance with employment laws, labor laws, and related Company policies; may be responsible for conducting training or coordinating workshops related to compliance.

• Bachelor’s degree from a four‑year college or university and twenty years’ related experience with ten years’ in a senior‑level construction management role or equivalent combination of education and experience.
• Proficiency in Microsoft software programs such as Word, Excel, and PowerPoint.
• Basic understanding of construction software such as Primavera, Timberline, Vista, and similar.

• Ability to read, analyze, and interpret general business documents, technical procedures, and government regulations, including financial reports, project financials, and business unit financials.
• Ability to write reports, business correspondence, and procedures.
• Ability to identify, understand, and…