Installation Manager

This is not a remote role.

The Installation Manager is responsible for driving customer satisfaction through installer engagement, obtaining measurements for new installations, performing warranty services, and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on-time installation and 100% customer satisfaction.

• Recruit and select personnel for installer positions based on needs in the market and future growth within the market.
• Hold Installers accountable to established policies through inspections, scheduling, and capacity management.
• Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline on a daily basis.
• Develop, implement, and measure the performance of process initiatives in relation to process efficiency and customer satisfaction.
• Identify, evaluate, and recommend opportunities for improving the customer experience.
• Partner with the General Production Manager to identify, define and implement needed system and process improvements that promote total customer satisfaction.
• Coordinate closely with established vendors to ensure availability of products needed to meet established service delivery deadlines.
• Leverage data to monitor and recommend resource needs to execute strategy within varying demand scenarios.
• Manage and resolve cross-functional issues and challenges.
• Mitigate and resolve customer escalations with urgency, determination and focus on achievement of total customer satisfaction.
• Obtain window and bathroom remodeling measurements for new projects and translate those into a variety of applications.
• Performing warranty services on completed projects.
• Manage to the “big picture,