Operations Manager at CarMax Cincinnati, OH

Operations Manager — Cincinnati, OH Job Description

General

Summary:

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with Car Max culture.

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste and process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Work requires ability to:

• Read, interpret and transcribe data to maintain accurate records
• Complete Car Max provided training in all areas of the Inventory, Cosmetic, and Production processes
• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealing with customers and associates across departments
• Make independent judgments regarding critical business decisions and identify business opportunities and suggest improvements

• 3+ Years of experience as a Manager, retail management preferred
• Bachelor’s Degree a plus
• Intermediate computer skills

• This position is assigned to the Car Max Senior Manager Competencies (see Car Max Way for list of competencies)

• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12‑hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears Car Max clothing (acquired through the company) at all times while working in the store

Car Max is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability.