Client Service Executive - Commercial Lines

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles; you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

At Gallagher, we’re looking for an experienced Client Service Executive to join our Commercial team. In this Executive level role, you’ll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You’ll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher.

You’ll take on a leadership role in managing a high‑value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you’ll help clients navigate their risks and achieve their goals.

• Manage and service a book of business valued at $1 MM+ in revenue, ensuring client satisfaction and retention.
• Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with client and carrier partners, ensuring trust and long‑term partnerships.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Required: Bachelor’s degree with 5+ years client service and/or claims management experience – or – High School degree/GED with 10+ years client service and/or claims management experience. Must hold appropriate licensing as required and be able to travel up to 25% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality.

Previous experience in managing client relationships essential. Must possess strong written and verbal communication skills.

Preferred: Insurance knowledge. P&C experience preferred, as well as solid financial acumen.

Behaviors: Must be able to build collaborative and mutually meaningful relationships with internal and external clients, be able to facilitate and/or lead group meetings with internal and external clients, and effectively manage/balance multiple and sometimes competing priorities. Needs to be comfortable analyzing and using data to make decisions, working in a self‑directed manner, and to act as a role model for high performance and Gallagher’s shared values.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but…