Office Manager - Madeira

Office Manager

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures. Supports all functions that maintain compliance with regulatory agencies.

Retain and expand current customer relationships. Open new accounts, perform account maintenance, process and close loans. Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions. Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture. Responsible for team building & motivation – Track results vs.

goals, conduct weekly team meetings and coach employees. Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling. Lead, exemplify and coach to 212º commitment to service. Assist with business development by preparing for and participating in business calling activities, networking, and community involvement. Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency.

Responsible for customer relations including complaints and inquiries. Responsible for office operational processes. Represent the bank at community functions. Other functions as required.

May work in an office, at a desk in a branch lobby and/or at a teller station when needed.

Education:

High School Diploma or GED Equivalent required – BS/BA business related field preferred.

Experience:

Graduate of Management Training Program or 3+ years of retail banking experience 1+ years of lending experience.

Computer proficiency including Microsoft Word, Excel, Outlook, Etc. Ability to work in team environment and motivate others. Proven supervisory experience helpful. Professional appearance and demeanor. Good communication skills – both written and verbal. Organizational skills and time management. Ability to adapt to a changing environment. Demonstrate active listening skills. Practical application of policies and procedures. Ability to coordinate actions in relation to the actions of others.

Ability to foresee problems and develop solutions.

Primarily sedentary work performed in an office environment. Ability to sit for extended periods of time while working at a computer. Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment. Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person. Visual acuity sufficient to read computer screens, printed documents, and financial data.

Occasional standing, walking, bending, or reaching. Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies).

Benefits: 401(K) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer/Disease insurance Accident insurance Flexible Spending Accounts Flexible Savings Accounts Health Savings Accounts Bank paid Life/AD&D insurance Voluntary Life/AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program