Program Director

Competitive Wages for High Performance, 11 Paid Holidays, PTO, Tuition Reimbursement, Guided Professional Development Plans, Summer Fridays, Weekly Wellness Sessions, Medical/Vision/Dental, Employer Paid Life Insurance, Employer 401k Contributions, Employee Referral Bonus, Employee Assistance Programs, Company Picnics, Volunteer Experiences, Access to Free Financial Counseling

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to grow both personally and professionally by joining our Fit Forward, Culture, Innovation, and Green teams.

Grant Associates is seeking a motivated and dynamic individual to serve as Program Director for the Ohio Means Jobs Cincinnati–Hamilton County center, overseeing Workforce Innovation and Opportunity Act (WIOA)-funded programs and ensuring the effective delivery of workforce development services. This leadership role is responsible for driving strategic initiatives, managing day-to-day operations, and fostering a collaborative, high-performing environment that supports job seekers, employers, and community partners.

The ideal candidate will bring strong capabilities in critical thinking, accountability, team building, emotional intelligence, coaching, and planning, while ensuring compliance with WIOA regulations and achieving performance outcomes. This position requires a leader who can navigate a complex, partner-driven environment, align programs with regional labor market needs, and continuously enhance service delivery and customer experience to drive meaningful impact across the community.

• Oversee program implementation with a focus on achieving measurable outcomes and demonstrating accountability to various stakeholders.
• Lead and build a diverse team dedicated to providing high-quality service delivery.
• Foster collaboration and teamwork between Career Services and Business Services teams for optimal performance.
• Develop and implement strategic plans aligned with organizational objectives and new opportunities.
• Efficiently allocate resources, manage budgets, and ensure smooth program execution through effective planning.
• Demonstrate emotional intelligence in interactions with job seekers, staff, and various partners.
• Communicate effectively with stakeholders to build relationships and promote workforce development initiatives.
• Communicate a thorough knowledge of workforce development through marketing, business partnerships, research, and promotion.
• Analyze complex situations to make well-informed decisions that drive program effectiveness.
• Evaluate programs, implement data-driven improvements, and focus on enhancing customer service and operational efficiency.
• Identify opportunities for staff development and provide coaching to enhance performance.
• Support continuous learning within the team to foster innovation and build a culture of growth.
• Serve as an escalation point for customer complaints and ensure policy compliance for audit purposes.
• Navigate challenges with resilience, maintaining focus on achieving long-term goals.
• Lead by example in overcoming setbacks and fostering a positive work environment that encourages perseverance.

• Bachelor’s degree in business administration, operations, social services, communications, or related field required;
  Master’s preferred. Equivalent experience and relevant skills will be considered.
• Relevant work experience, and at least two years of experience supervising five+ direct reports.
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
• Experience managing large scale projects and driving change initiatives, including efforts requiring process mapping, design and rollout of new operating procedures.
• Excellent strategic thinking, operations, quantitative, communications and interpersonal skills.
• Ability to quickly adjust to changing priorities, tasks, or project requirements, and think critically to find solutions efficiently.

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates is an Equal Opportunity Employer.