More jobs:
Office Manager
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-07-10
Listing for:
Servpro
Full Time
position Listed on 2026-07-10
Job specializations:
-
Management
Office Manager, Administrative Management -
Administrative/Clerical
Office Manager, Administrative Management
Job Description & How to Apply Below
Office Manager
SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area offers:
- Competitive compensation
- Superior benefits
- Paid training
- Career progression
- Personal and professional development
And more! As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.
Key Responsibilities
- Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
- Maintain professional office culture.
- Ensure delivery of appropriate training and onboarding to all office personnel.
- Plan and facilitate monthly team meetings.
- Monitor National Accounts program compliance, and other franchise compliance.
- Manage and disposition lead sources.
- Monitor federal/state compliance and training completion regarding risk management.
- Act as the Subject Matter Expert for all office related technology and processes.
- Complete application process for Preferred Vendor programs.
- Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
- Develop and maintain office division annual plan and manage performance.
- Assist Senior Leadership Team as needed.
- Perform other job duties as assigned.
Position Requirements
- 5+ years of office, accounting, or customer service management experience
- Experience in building a strong team with tangible leadership skills
- Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice
- Self-motivated and goal-oriented with the ability to multi-task
- Monthly travel to satellite locations.
- Capability to work in a fast-paced, team-oriented office environment
- Solid organizational and planning capabilities with strong attention to detail
- Ability to learn new software and proprietary software
- High school diploma/GED, college degree preferred
- Proficiency in Microsoft Office or equivalent software.
- IICRC certifications preferred
- Xactimate certifications preferred
- Construction management experience preferred
- Ability to successfully complete a background check and clean driving record subject to applicable law
- Customer service industry experience a plus
- Bilingual a plus
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and clean driving record subject to applicable law Compensation: $50,000.00 - $55,000.00 per year
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