Lead Retail Sales Technician; Electronic Repair Expert

Lead Retail Sales Technician – $19/hr

Take your career to the next level with the most impactful job in our uBreaki

Fix stores – Lead Retail Sales Technician. Here, your knack for fixing tech and passion for helping others meets your ability to lead teams to exceed their goals. We’re hiring a leader who can not only deliver top‑notch tech and customer service but also pave the way for their team members to be successful personally and professionally, all while continuing to drive their own career growth.

• Starting Pay: $19 per hour.
• Unlimited sales and repair incentives (average $627/month on top of base pay).
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Ongoing training, professional development, and tuition reimbursement.

• Diagnose and repair all electronic devices, ensuring best‑in‑class quality.
• Serve as the face of customer service excellence and guide the team in product knowledge and sales tactics.
• Balance front‑ and back‑of‑house responsibilities and step into leadership as needed.
• Supervise, train, and coach tech experts, standing in as store manager when required.
• Maintain high standards by overseeing service‑level agreements for repair turnaround times and ensuring all work orders are completed daily.
• Innovate and organize by managing inventory, overseeing buybacks, return authorizations, and maintaining safety standards with proper PPE use.

• At least 1 year of supervisory experience in customer service or retail sales.
• At least 6 months of experience with product service support or technology repair with inventory management skills.
• High school diploma or equivalent (preferred).
• Strong customer‑connection skills, making customers feel heard, valued, and cared for.
• Motivation to meet and exceed evolving key performance goals.
• Ability to adapt quickly in a changing environment.
• Flexibility to work retail store hours, including weekends and holidays.

Asurion is an equal‑opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.