Safety & Operations Manager

The Civic Space Safety Manager works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces.

The seven Civic Spaces are managed to the highest standards in all aspects of physical maintenance, safety, and customer service. In a typical year 3

CDC produces approximately 1100 events and hosts/facilitates an average of 250 third-party events, all of which attract millions of people to our locations. This position will work to not only plan for successful safe events but also ensure expectations are upheld on non-event days.

The Civic Space Safety Manager will be directly responsible for the overall day-to-day safety and quality of space at 3

CDC managed Civic Spaces. Working with the Operations Management and Event Management Teams, the Civic Space Safety Manager will oversee safety standards across Civic Space locations, making sure the service provided is consistent and held to the highest standard. This position will help develop and implement strategies for safety and outreach to enhance the experience in these Public Spaces. The position requires someone who is passionate about downtown Cincinnati, urban livability, vitality, and wants to enhance the overall quality of space and experience in these spaces.

The ideal candidate is professional, committed, and a team player, capable of developing and implementing creative solutions to existing and future challenges. This position works primarily on the second shift.

• Maintain key relationships at the Cincinnati Police Department (CPD) in both District 1 and Central Business District units, 311
  - Community Responders, and other City Safety Partnerships.
• Manage off-duty CPD scheduling, reporting, and on-site SOP and performance. In coordination with the Event Planning team, ensure proper coverage is requested and work with CPD to get shifts filled.
• Maintain partnerships with Cincinnati Public School principals and School Resource Officers within proximity of public spaces to ensure a safe environment and student accountability.
• Proactively identify safety and quality of life issues and coordinate resources to address issues.
• Serve as a visible and accessible leader, addressing public concerns, and ensuring swift resolution of safety-related incidents.
• Ensure consistent leadership presence in the field by maintaining a regular schedule of visits to deployment routes, coverage areas, and throughout the 3
  
  CDC managed Civic Spaces.
• Work collaboratively with Civic Space Supervisors and Customer Experience Manager to train and provide oversight of quality-of-life enforcement challenges in public spaces.
• Work collaboratively with 3
  
  CDC’s Safety Operations Center to establish and maintain strong communication and clear procedures around challenged locations with clear expectations and escalation protocols.
• Track and report on incident reports, police reports, and other reporting platforms to ensure incidents are adequately addressed in the moment, and through training and retraining when necessary.
• Regularly assess spaces for physical cleanliness and organization, staffing, and event quality through daily site inspections.

• Provide clear expectations and performance management for full-time and seasonal staff across assigned shifts.
• Deliver timely coaching, corrective action, and disciplinary documentation, including verbal warnings, write‑ups, probation, and termination, and completion of Personnel Action Forms.
• Ensure immediate and accurate reporting of liability issues, including incident reports, drug testing, and workplace injuries.
• Monitor attendance, performance, and safety compliance, reporting through established channels.
• Conduct regular check‑ins with Field Coordinators, Supervisory staff, and leadership to review performance, staffing needs, and operational priorities.
• Models professional and courteous interactions with community members and employees.
• Customer Service Standards- ensure customer services standards are met and…