Communications Center Supervisor, Public Safety Third

Job Description

Supervise the switchboard operators, dispatchers, oversee daily functions; paging, emergency calls, monitor equipment, pager exchanges and on-call schedules. Maintain pager inventory and staffing schedule. Update facility directories annual. Liaison with paging vendor. Additional duties as required.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Duties and Responsibilities:

• Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule and patient information
• Maintain staffing schedule & process payroll
• Maintain pager inventory & provide pager exchanges.
• Liaison with paging vendor
• Establish & enforce work standards & quality improvement goals
• Develop and maintain policies and procedures
• Evaluate staff's performance & provide feedback
• Interview candidates for openings and make hiring recommendations.
• Oversee training of new hires & provide orientation
• Administer performance evaluations and disciplinary actions
• Update facility & staff directories annually

Education and Experience:

• Associate's degree
• APCO certified within 1 year of employment.
• Emergency Number Professionals (ENP) Certification within 1 year of employment.
• 1 year supervisory and experience in call-center environment.

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