Sr Learning Instructor

Overview

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data‑driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes.

• Develop and facilitate service learning and development programs that drive new hire retention and service employee productivity to meet business unit metrics.
• Increase the knowledge of service new hire participants, inspect and validate the proficiency and execution of key service skills and processes required to achieve or exceed service key performance metrics.
• Lead ILT and/or VILT sessions and report on participant retention, service performance and skill proficiency to service leadership.
• Partner with Learning & Development Operations to develop and maintain high‑quality facilitation materials, including agendas, lesson plans, coaching call decks and other required materials for an effective learning program.
• Lead cohort participants toward required performance levels, identify concerns or barriers to performance, and work with sales leadership to coach, correct and increase proficiency in a timely manner to meet cohort and business objectives.
• Collaborate with L&D partners such as project managers, learning designers, and content curators to ensure all materials are relevant to business unit strategies and meet facilitation effectiveness standards.
• Maintain a consistent field presence through in‑person or virtual field rides, observe service employee performance and provide timely feedback to leadership on service process execution and development opportunities, including coaching recommendations.
• Participate in leadership meetings and relevant training programs and events to provide insights on learning opportunities, recommend service proficiency improvements and maintain relevance to industry trigger events.
• Perform additional duties as assigned.

• Preferred:
  Bachelor's degree in a related field.
• Preferred: 4 years of experience in service or service training, including Paychex service or supervisory experience.
• Preferred: 4 years of experience in specific industry service.
• Preferred: 4 years of experience in consultative or relationship management.
• Preferred:
  Leadership.
• Preferred:
  Sales.
• Preferred:
  Innovation.
• Preferred:
  Management.
• Preferred:
  Teaching.
• Preferred:
  Information and Learning Technology (ILT).
• Preferred:
  Instructor‑Led Training.
• Preferred:
  Lesson Planning.
• Preferred:
  Virtual Training.
• Preferred:
  Project Management.
• Preferred:
  Paychex knowledge.
• Preferred:
  Business‑to‑Business experience.
• Preferred:
  Curriculum Development.
• Preferred:
  Sales Training.
• Preferred:
  Sales Prospecting.

Starting base pay range: $26.26 – $45.10 per hour. (Base pay only; total compensation may vary based on location, skills, education, and experience.)

• Medical coverage, virtual wellness classes, tuition reimbursement, 401(k) with employer match, adoption assistance, financial assistance, and more.
• Paid time off, company holidays, culture days, and comprehensive work‑life balance programs.
• Award‑winning training and development programs for ongoing learning opportunities.
• Diverse and inclusive culture encouraging individuality and voice.
• Paid time off for volunteerism and participation in company‑wide and local community initiatives.

Paychex is an equal‑opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.