Operations Manager Account Reconciliation

Operations Manager Account Reconciliation

May 19, 2026

Pay information not provided

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GENERAL FUNCTION: Coordinates and manages day‑to‑day workflow in a production environment responsible for the maintenance, processing, and balancing of transactions on ARP/Positive Pay accounts. Responsibilities include research and resolution of problems with ARP/Positive Pay accounts, daily exception reporting by prescribed deadlines, and responding to customer inquiries. Oversees the workflow of complex accounting support duties, including customer account reconciliation and research assistance on customer‑maintained positive pay accounts, ensuring delivery of operations services to external customers.

Manages productivity, workflow, and quality related to Account Reconciliation Product Support/Positive Pay, ensuring that customer accounts are reconciled and that process accounts are matched daily; monitors individual and team productivity/quality.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Directly supervise staff in the research area and monitor workflow to ensure deadlines are met with Commercial ARP/Positive Pay customers via: (a) Effectively allocating work and assigning priority to functions and projects; (b) Reviewing work done by staff to ensure accuracy and integrity; and (c) Providing guidance and developing staff to achieve set objectives.
• Provide support to the Deposit Operations Reconciliation & Processing Manager for oversight of the reconciliation team and daily functions.
• Develop, recommend, and implement departmental policies and procedures and ensure staff compliance with these and other banking policies.
• Serve as primary point of contact for high‑profile Commercial customer issues. Responsible for enhancing the customer experience.
• Direct daily production with the Third Party Offshore provider.
• Resolve complex and/or escalated customer service inquiries.
• Perform regular self‑risk assessments and/or work with the assigned manager on all risk‑sensitive functions within the departmental workflow, ensuring proper controls are in place to remain compliant with annual FDICIA/Fitch reviews.
• Respond to inquiries from management, auditors, and other authorities regarding internal control, procurement, disbursement, and reconciliation issues and data in reports issued by the department, policies, and procedures.
• Manage and assist with forecasting of departmental budgets as assigned by senior level management.
• Partner with Accounting Managers and Financial Analysts to efficiently manage monthly cost allocations and manage a PL budget of approximately $1MM.
• Ensure proper communication to Commercial, Product, Implementation, and Escalations departments regarding service level standards, adherence, and confidence in assigned servicing departments.
• Provide support in developing systems and collaborating with Information Technology regarding the implementation and refinements of system and/or leveraging technology to enhance efficiency and productivity.
• Perform any other duties as assigned.

Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

• Bachelor’s degree or equivalent work experience.
• 7–10 years of banking…