Operations Support Manager – Night Dispatch

Responsibilities

• Oversee after-hours operations of the brokerage, ensuring seamless customer account servicing and carrier support.
• Process broker requests, provide carrier assistance, and maintain clear communication with all relevant parties involved with each load.
• Act as a liaison between the sales team and our carrier partners to ensure smooth transport of goods for our customers.
• Lead the Mexico After-Hours Support Team, providing operational support across various teams and departments.
• Ensure the SCG After-Hours Team effectively responds to international office needs and requests.
• Collaborate with the Operations Manager to improve department efficiency and success.
• Manage reporting, coordinate meetings, and provide status updates to the Operations Manager.
• Lead cross-functional projects, from initiation to completion, supporting office operations.
• Partner with various departments to ensure smooth office activities, including staff onboarding and compliance processes.
• Track departmental productivity and efficiency through key performance indicators (KPIs).

• High school diploma or GED.
• Availability to work after hours (2nd shift, 3rd shift, weekends).
• Proficiency in Microsoft Office.
• Previous experience in data entry and customer service.
• Ability to thrive in a fast-paced, team-oriented environment.
• Skilled in managing multiple tasks within time-sensitive situations.
• Lead by example, maintaining high standards of professionalism and quality.
• Adhere to company procedures and escalates issues when necessary.
• At least 2 years of experience in transportation, logistics, or a call center environment.
• Professional Spanish proficiency (both written and verbal).