Divisional Operations Leader

Divisional Operations Leader (DOL) – TC Family of Companies: (Inferno
• DTK
• Dri-Lok)

Location: Columbus-based, with travel to Athens and future markets.

To entrust and empower our team to create the best possible experience for our clients, communities, and families.

The Divisional Operations Leader (DOL) creates clarity, consistency, accountability, and visibility across Inferno, DTK, and Dri-Lok operations.

This leader builds strong people, scalable systems, meaningful measurement, and operational excellence. The DOL owns day‑to‑day operational performance while identifying opportunities, eliminating inefficiencies, and driving continuous improvement.

Success in this role comes from developing leaders, creating visibility through data and reporting, improving profitability, and ensuring the business consistently delivers for employees, customers, and employee owners.

• Develop people and leaders—not just manage tasks
• Bring structure and clarity to complex operations
• Hold people accountable in a fair and consistent way
• Think analytically and use data to drive decisions
• Build systems, scorecards, and reporting that create visibility
• Communicate clearly and lead confidently under pressure
• Care deeply about the team, customer, and outcome

• Build, coach, and develop leaders
• Set clear expectations and follow through consistently
• Create a culture of ownership and accountability
• Develop future leaders within the organization

• Build and improve scalable operational systems
• Standardize planning, scheduling, and execution
• Eliminate inefficiencies, confusion, and rework
• Drive continuous improvement across the division

• Develop scorecards, dashboards, and reporting
• Create measurement systems where data does not exist today
• Measure compliance, performance, and operational standards
• Use technology, reporting tools, and AI to identify opportunities
• Support accountability with facts, metrics, and visibility
• Drive schedule reliability and execution
• Ensure crews and equipment are effectively utilized
• Align resources with customer demand
• Improve productivity while reducing waste and downtime

• Deliver a consistent, positive customer experience
• Reinforce safety expectations and jobsite excellence
• Ensure teams are prepared, professional, and productive
• Drive quality execution across all operations

• Improve profitability through better execution, utilization, and efficiency
• Monitor key operational and financial metrics
• Reduce waste and control operating costs
• Maintain performance at or above industry benchmarks where appropriate
• Maintain an ongoing market study for all companies, including labor trends, pricing, competitors, customer expectations, and industry changes.
• Help teams understand the connection between operational performance, profitability, and ESOP value

• Strengthen communication across teams
• Reinforce the values of Committed, Coachable, and Aware
• Promote ownership, discipline, and continuous improvement
• Protect and strengthen The Thompson Way

• People are performing, growing, and being held accountable
• Operational performance is visible through meaningful reporting
  
  Operational performance is visible through meaningful reporting
• Schedules, crews, and equipment are utilized effectively
• Compliance, safety, and quality standards are consistently met
• Profitability meets or exceeds annual operating objectives
• Key operational metrics perform at or above industry averages
• Customers receive a positive and predictable experience
• Improvement opportunities are identified, measured, and acted upon

• Own operational performance across all businesses
• Build visibility through reporting and measurement
• Hold leaders accountable for measurable results
• Develop systems that support execution and growth
• Provide consistent operational and financial reporting

Salary Range: $80,000–$130,000 annually, based on experience, qualifications, and demonstrated leadership.

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