Experienced Janitorial Account Manager Cincinnati

Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions; and perform a variety of technical tasks relative to assigned areas of responsibility. Area/Account Managers will deliver desired results while staying financially responsible within budget guidelines. Area/Account Managers are responsible for driving and obtaining new business through their market.

• Leadership:
  Monitor the daily performance of staff to ensure the team is meeting or exceeding client expectations.
• Communicate consistently with direct reports to resolve concerns in a timely manner.
• Ensure direct reports and clients have functional location schedules two weeks in advance.
• Enforce proper uniform attire for all employees daily.
• Establish schedules, work goals, and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input; partner with HR to handle employee issues.
• Identify high performers for potential leadership opportunities.
• Payroll & Budget:
  Review budget and payroll reports to track financial results on a daily basis.
• Monitor punches and attendance for accuracy, address manual punches, and monitor attendance daily.
• Attend and participate on weekly Regional calls, reviewing personal performance.
• Use EPay to maintain business continuity; prohibit manual punches.
• Terminate employees in the system within the first week of separation from the company.
• Salaried employees must enter their time into Blue Force weekly.
• Minimize exception clockings by providing ongoing employee training.
• Recruitment & Onboarding:
  Anticipate hiring needs and keep job postings current within five days, withdraw old postings with HR assistance ().
• Develop and execute a recruitment strategy for each area/location.
• Email all background check requests to
• Process new hire paperwork for new hires per the processes established by HR.
• Onboard new hires on their first day: review their role responsibilities; train them how to use the timekeeping system; present company policies, procedures, and code of conduct; conduct safety training.
• Supplies & Maintenance:
  Order uniforms and supplies in advance; anticipate orders within budget monthly; submit equipment repairs in a timely manner to Bill Faulhaber; central expenses to Expense  and Operations VP once Regional Manager reviews and approves; perform preventative maintenance of equipment; maintain equipment inventory by location.
• Monitoring & Evaluation:
  Maintain a consistent visitation schedule for location audits; communicate the plan to the Regional Manager and VP of Operations via email; provide daily status updates with successes and areas of concern; create action plans to address concerns.
• Conduct consistent quality control audits at each location and address any issues uncovered.
• Address customer call outs or notifications within 24 hours and develop a plan of action.
• Safety:
  Oversee OSHA required safety trainings at your locations; ensure that Supervisors perform weekly informal safety inspections and monthly formal safety inspections; work with safety, security, and clients to report potential problem areas; create and monitor safety exposure plans; ensure all SDS sheets and manuals are in the janitorial closets; report all incident/accident reports immediately.
• Mall Accounts:
  Maintain 100% utilization of approved budget hours per week; restrict overtime to mall-approved hours in advance and communicate back to CFO, VP of Operations, and Accounts Receivable Manager; communicate changes to budgeted hours by any center to these parties.
• New Business:
  Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business; submit additional business per diem purchase order tracker weekly; sell out-of-scope work at current client sites.

• Exposure to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration.
• Occasional exposure to wet and/or humid conditions; noise level may be frequently loud.

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