Service Superintendent

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes and Corporate Knights for clean capitalism.

Job Title:

Service Superintendent – KONE Cincinnati, OH

As our Service Superintendent, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture, achieve safety and quality goals, and deliver customer satisfaction and profitable business results.

• Drive service business operations for the territory, ensuring on‑time, high‑quality work.
• Promote a positive culture and achieve safety and quality objectives.
• Manage the schedule and overall performance of the team.
• Collaborate with all levels of the organization to achieve business goals.
• Implement and monitor safety guidelines.
• Provide learning opportunities and support for team development.

• 5+ years of relevant maintenance expertise.
• Supervisory experience, ideally leading a union‑represented workforce.
• Associate’s degree in a related field or equivalent experience.
• Strong appetite for learning and leveraging new technologies.
• Excellent communication and collaboration skills.
• Track record of managing schedules and team performance.

Annual Base Pay Range: $115,400 – $151,410 (dependent on experience, skill set, and location).

Variable Compensation: KONE Annual Bonus plan at 15% target incentive based on company and individual goals; KONE Sales Incentive based on achievement of sales targets.

Benefits include: competitive salary, flexible work schedule, opportunities to learn and grow, 401(k) employer match, well‑being program, medical, prescription, dental and vision insurance, digital health solutions & telehealth, health savings account (HSA), flexible spending accounts (FSAs), employee family assistance program (EFAP), family and medical leave, parental leave, paid time off, holidays, company paid life and AD&D insurance, supplemental life and AD&D insurance, short‑term and long‑term disability, critical illness insurance, hospital indemnity & accident insurance, identity theft protection, legal insurance, KONE credit union, tuition reimbursement, commuter benefits, and other employee wellness resources.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.