Associate Manager - Client Services

Infosys is seeking an Associate Manager - Client Services for its Resources vertical
. The person will lead all client interfaces within the assigned account scope and, along with the Client Partner or senior Client Partner, build an account plan for client management. Usually, the person handles a single account or part of a large account with an indicative annual book of business of up to $10-$30 million.

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle:
  Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis‑à‑vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
• Take go‑to‑market solutions to accounts and drive revenue from go‑to‑market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions.
• Account planning and governance: build the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Craft an account plan with details of the relationships required, the opportunities that have to be chased, and forecasting the potential revenue yield from such opportunities, as well as potential threats and weaknesses that need to be addressed.
• Make pricing decisions within the scope of the Master Services Agreement.
• Support pre‑sales proposals for new business development outside of account scope.
• Provide vital input for building future alliances with relevant product vendors.

Infosys partners with mining enterprises to streamline operations – from mine planning, development, drilling, blasting, and quality control to logistics. We capitalize on advances in technologies and modeling techniques to mitigate risks and drive sustainable growth.

Infosys partners with agricultural and agrochemical enterprises to navigate a sustainable farming ecosystem. We help farms implement advanced animal husbandry, planning, production, harvesting, and post‑harvest management techniques. Our digital approach increases crop yield as well as profitability. Infosys implements an AI-first ecosystem to drive regenerative agriculture, precision farming, waste reduction, and the organic food movement. It enables agriculture enterprises to address business priorities and operational constraints, while achieving cost‑effective production, and food safety by applying the ‘Reduce, Reuse, and Recycle’ principle.

Our offerings for the agriculture industry are based on three foundational principles –

• Artificial Intelligence (AI) - powered core: builds a culture of automation for smart operations. It facilitates a persona‑based approach to identify capability gaps, modernize processes and practices, and boost productivity.
• Agile digital at scale - establishes a cloud and data economy to capitalize on cognitive analytics and predictive insights across functions - R&D, crop and livestock management, trading, food processing including byproducts, storage, and distribution.
• Always‑on learning - shares knowledge and digital tools to promote self‑service and proactive action. Agri tech learning modules enable enterprises to realize the potential of integrated food systems by boosting the participation of stakeholders for responsible food production while minimizing the environmental footprint.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Exper…