Regional Manager of Operations -Cincinnati area
Listed on 2026-08-07
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Management
Operations Management, Healthcare Management
Regional Manager of Operations
The Regional Manager of Operations (RMO) provides direct operational support to a group of veterinary hospitals within a defined region. This role focuses on driving daily operational consistency, supporting Practice Managers, reinforcing medical and service standards, and helping hospitals achieve financial and performance targets. The Regional Manager is a hands-on operational partner who works closely with both Practice Managers and Office Managers to ensure exceptional patient care, client experience, and team engagement.
Quality of Care
Ensure each Practice Manager leads hospitals to a high level of customer service to our clients and pets.
Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
Ensure compliance with all policies and procedures with all local, state and federal laws.
Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals.
Monitor client feedback, NPS, online reviews, and service metrics to drive improvement.
Conduct regular practice assessments and support corrective action plans.
Maintain controls for inventory, controlled drugs, and medical record documentation.
Help hospitals implement service standards and resolve escalated client concerns.
Promote consistent, high-quality client experience across all locations.
Operational Leadership & Execution
Provide operational support for 5–12 veterinary hospitals, depending on size and complexity.
Conduct regular hospital visits to assess operations, workflows, staffing, safety, and client service.
Assist Practice Managers in implementing company SOPs, policies, and quality standards.
Troubleshoot operational challenges and support day-to-day decision-making.
Manage P&L performance for all hospitals in the region.
Ensure consistent execution of scheduling, inventory management, and front desk protocols.
Review weekly and monthly operational KPIs and financial reports with hospital leaders.
Help Practice Managers manage labor efficiency, cost controls, and productivity targets.
Support execution of strategic initiatives that drive revenue growth and operational efficiency.
Identify performance gaps and assist in developing improvement plans.
Coach, mentor, and support Practice Managers to strengthen leadership and operational skills.
Partner with Medical Directors to foster positive hospital culture and alignment.
Assist with hiring, onboarding, and training of key hospital roles.
Support employee engagement efforts and help address workplace challenges or conflicts.
P&L Responsibility
Forecasting:
Using financial data to predict future outcomes, such as revenue and expenses.
Financial analysis:
Going beyond basic data to interpret performance, identify anomalies, and understand what is driving profitability.
Cost control:
Identifying and implementing strategies to manage and reduce costs.
Business planning:
Developing plans that align financial goals with operational strategies.
Software proficiency:
Using tools like Excel, and ERP systems such as SAP or Oracle to manage and analyze data.
Integration & Growth
Support integration activities for newly acquired hospitals, ensuring smooth transitions.
Assist with rollout of new systems, technology platforms, or programs.
Provide feedback to leadership on regional needs, challenges, and resource requirements.
Supervisory Responsibilities
The Regional Manager of Operations is responsible for managing all hospital team members and directly supervisors' hospital Practice Managers and Office Managers.
Required Education & Experience
Bachelor's degree in business, Healthcare Administration, Veterinary Management, or related field (or equivalent experience in multi-site operations).
3+ years of management or multi-site operations experience, preferably in veterinary, medical, pet services, or similar service industry.
Strong understanding of customer service, staff management, scheduling, and workflow operations.
Ability to analyze data, understand KPIs, and manage performance plans.
Excellent communication, coaching, and relationship-building…
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