Senior Operations Manager

SENIOR OPERATIONS MANAGER WHO ARE WE?

The Jewish Federation of Cincinnati (JFC), the backbone organization that catalyzes our community in common purpose, is seeking an Executive Assistant. JFC welcomes all cultural backgrounds and faiths including those of every socioeconomic status, race, gender, national background, sexual orientation, gender identity, and physical, mental, and developmental ability. The Federation is a community-driven convener, mobilizing diverse groups toward collective action. We are problem-solvers and opportunity-makers with unparalleled reach, raising funds and allocating resources where they’re most needed.

Connected by our values and tradition, we act as a force for good in the world: caring for the elderly, striving for social justice, keeping our community safe, combating antisemitism, and bringing crucial aid to the most vulnerable. We may come from different places and express our Jewishness in different ways, but we are unified in our vision to build a flourishing, diverse Jewish community for future generations.

The Federation is a community-driven convener, mobilizing diverse groups toward collective action. We are problem-solvers and opportunity-makers with unparalleled reach, raising funds and allocating resources where they’re most needed

The Senior Operations Manager supports the overall operational needs of the Jewish Federation of Cincinnati. The Senior Operations Manager will report to the Chief Operation Officer and will also be responsible for management of the Data Systems Administrator and Operations Manager.

• Project Management: Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. May manage the project budget. Develop project plans resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. May direct assigned project team ensuring effective utilization of resources. Reports on progress of the project to all stakeholders.
  
  Provides detailed organizational communication plans when clinical operations are impacted.
• Client Relations:
  • Manages our effort to continuously improve client operations, internally and externally.
  • Establishes robust client relationship management practices and systems

• Grants Management & Development:
  • Manage grant application processes
  • Grant reporting and data management
  • Work with M&E team on alignment of metrics

• Systems Transition Management: JFC is currently undergoing many systems transitions in the next 4 years. The Senior Operations Manager will be leading, managing and training in this space within multiple systems.
• Cincy Journeys Grants Administration and Management:
  • Manage Operations Manager which handles the day to day details of Cincy Journeys.
    • Application and Payments Processing
    • Tracking, Reporting & Analysis of data

• Data Systems Management: Manage Data Systems Administrator
  • Experience providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms.
  • Strong qualitative and quantitative analysis and research skills, with the ability to effectively translate information to a wide variety of stakeholders.
  • Donor Database
  • Grants Management Database
  • Reporting across the organization
  • Data hygiene

• Works closely with Development, Community Planning & Engagement, Jewish Community Relations Council, Finance, HR and Marketing on the following:
  • Management of Cross-Functional Committee
  • Development operations including but not limited to donor relations and gifts management, acknowledgement letters
  • Collections
  • Reporting for Annual giving (including Directed Giving) and Endowments.
  • Restricted endowment distributions
  • Marketing Operations
  • Involvement in Chai Committee

• Bachelor’s degree required.
• Minimum of 5 years of related work experience.
• Exceptional operational track record: proven ability to create and implement business systems and processes
• Passion and proven track record for finding multivalent operational problems and challenges in…