Supervisor, Poker

Poker Supervisor

Poker Supervisor leads the poker team in order to create continuous improvement in the employee experience and service for our guests.

Role Responsibilities:

• Oversees game protection, integrity and maintains compliance with internal controls and Ohio Casino Control Commission regulations.
• Leads and supports Poker team in order to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Hard Rock Casino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications:

There are a couple of things that we need from you to make sure you're the right candidate:

Education, Experience and Requirements:

• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• High school diploma or GED is required.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker. Required Certification/License:
  Ability to obtain a Gaming Occupational License within the State of Ohio