Director of Property Management

SUMMARY: The Director of Property Services holds a key leadership role within the organization, driving strategic initiatives to expand housing opportunities across diverse income levels and community needs. This role is directly accountable to the Chief Executive Officer (CEO) and is responsible for leading all operational and administrative functions of Property Services. The Director exemplifies core values by fostering a culture of respect, ensuring accuracy and timeliness in service delivery, upholding the highest standards of integrity and accountability, and promoting excellence, creativity, and professionalism throughout the organization.

• Lead and inspire regional and affordable housing property managers to achieve superior program performance and customer service, demonstrating Respect, Accountability, and a commitment to excellence.
• Develop, implement, and enforce operational policies and procedures that ensure accurate compliance with LIHTC, federal, and state regulations.
• Monitor financial and compliance outcomes to ensure each site consistently meets or exceeds established goals while delivering high-quality housing services.
• Guide the strategic development and execution of multi-year business plans with an emphasis on operational value, fiscal responsibility, and long-term impact.
• Partner with Finance to steward a cost-effective and sustainable affordable housing portfolio.
• Drive achievement of occupancy and receivable targets, promoting integrity, initiative, and accountability in team performance.
• Ensure transparent communication with the CEO about major developments, challenges, and milestones.
• Expand reach by identifying and securing new property management contracts, showcasing creativity, professionalism, and strategic initiative.
• Oversee the preparation and timely, accurate submission of all required financial and regulatory reports.
• Ensure adequate staffing coverage at all sites, including on-call responsibilities during holidays, while promoting a culture of respect for employees and tenants alike.
• Collaborate across departments to deliver results that reflect quality, professionalism, and shared agency goals.
• Provide exceptional customer service to all stakeholders with a focus on respect, responsiveness, and value.
• Ensure onboarding, training, and ongoing professional development for all site personnel, emphasizing standards of excellence and professionalism.
• Ensure timely, high-quality resolution of maintenance requests and uphold a “gold standard” in property condition, safety, and satisfaction.
• Promptly and fairly resolve tenant concerns, balancing tenant rights with agency interests to foster integrity and respect.
• Uphold and enforce policies with fairness, consistency, and professionalism.
• Ensure all financial documents, reports, and budgets are produced with accuracy, timeliness, and transparency.
• Maintain regulatory compliance across all developments, including Low-Income Housing Tax Credit and other relevant programs.
• Oversee and ensure accurate, timely completion of annual and interim resident recertifications.
• Lead the development and performance management of employee accountabilities with Excellence and Accountability in mind.
• Pursue continuous professional growth through workshops, seminars, and industry engagement, modeling Integrity, Initiative, and lifelong learning.
• Approve and oversee capital improvement projects with a focus on delivering lasting value and operational efficiency.
• Encourage staff innovation and continuous improvement in service delivery, cost control, and resource utilization.
• Perform other duties as assigned, always reflecting the agency’s commitment to quality, excellence, and professionalism.

• Minimum of eight (8) years of progressive experience in a leadership role, reflecting accountability, initiative, and proven success in guiding high‑performing teams.
• At least five (5) years of experience in LIHTC affordable and multi‑family property management, including direct supervision of staff, showing a commitment to excellence, accuracy, and quality.
• Exceptional leadership, team‑building, and…