Shipping Coordinator Supervisor

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories.

This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

• Directly supervise Shipping Coordinators and shipping personnel, providing daily guidance and support.
• Conduct regular one-on-one meetings, performance evaluations, coaching sessions, and development planning for team members.
• Manage employee attendance, scheduling, vacation requests, and staffing requirements.
• Investigate and address employee performance concerns, corrective actions, and disciplinary matters in accordance with company policies.
• Train, mentor, and develop employees to ensure operational proficiency and career growth.
• Foster a positive and engaged work environment that promotes teamwork, accountability, and continuous improvement.
• Lead daily startup meetings and communicate performance expectations, safety topics, and operational priorities.
• Coordinate and oversee daily outbound shipping activities and transportation performance.
• Ensure shipments are processed accurately, on time, and in compliance with customer requirements.
• Monitor workload distribution and measure accuracy.
• Manage freight quotes, carrier claims, shipment escalations, and transportation exceptions.
• Analyze freight costs, carrier performance, routing strategies, and load-planning opportunities to identify cost‑saving initiatives.
• Maintain operational reporting, dashboards, and KPI metrics.
• Drive accountability for departmental KPIs including on‑time shipping, productivity, quality, safety, and freight spend.
• Lead root cause investigations and implement corrective actions for recurring operational issues.
• Identify process improvement opportunities that increase efficiency, reduce costs, and improve service levels.
• Lead warehouse and shipping continuous improvement projects.
• Ensure compliance with all company safety policies and procedures.
• Drive participation in Safety Good Catch and safety observation programs through coaching, reporting, and awareness initiatives.
• Partner with Environmental Health & Safety personnel to investigate incidents and implement corrective actions.
• Partner with warehouse, manufacturing, transportation, customer service, and supply chain teams to improve operational performance.
• Support the Warehouse Operations Manager in developing and executing departmental objectives and strategic initiatives.
• Assist with labor planning, budget management, and expense control efforts.
• Serve as the primary point of contact for shipping‑related operational issues and customer escalations.

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• 3-5 years of warehouse, shipping, logistics, or transportation experience.
• Previous supervisory or leadership experience preferred.
• Advanced Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and data analysis.
• Strong knowledge of logistics, transportation, warehousing, and freight management.
• Strong sense of urgency.
• Proven ability to lead teams, drive accountability, and develop employees.
• Strong problem‑solving, root cause analysis, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Ability to effectively prioritize and manage multiple responsibilities in a fast‑paced environment.
• Demonstrated commitment to safety, quality, customer service, and continuous improvement.

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