Operations Supervisor
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-09-01
Listing for:
Total Quality Logistics
Full Time
position Listed on 2026-09-01
Job specializations:
-
Management
Operations Management, Business Administration, Area Manager -
Sales
Operations Management, Business Administration, Area Manager
Job Description & How to Apply Below
As an Operations Supervisor, you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL’s top accounts to success and accelerate growth, by effectively managing support needs.
What’s in it for you:
Competitive compensation
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
Advancement opportunities with structured career paths
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins
What you’ll be doing :
Coach and develop team members to improve performance and exceed department and company objectives
Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE’s on requirements to qualify for support and ongoing expectations towards retaining support staff
Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs
Advocate for and drive company focus items
Manage the interview, candidate evaluation, and hiring process
Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation
Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement
Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics
Oversee time management, attendance, productivity and policy compliance
Development of future leaders in the department/company
Assist and provide coverage for Sales Support Managers as needed
What you need:
Previous leadership experience required
Ability to work in a fast-paced environment with quickly changing priorities
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Advanced computer skills including proficient knowledge of Microsoft Excel.
Willing and able to travel up to 20% for office visits, support needs, and leadership meetings
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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