Assistant Director, Ticket Operations

Assistant Director Of Ticket Operations

The University of Cincinnati, Department of Athletics is seeking applicants for an Assistant Director of Ticket Operations. The successful candidate will report to the Assistant AD of Ticket Operations and will be expected to assist in supervising the ticket operations for all athletics events at the University while following all departmental, university, conference, and NCAA policies and regulations.

Essential Functions

• Serve as ticket operations oversight for the UC Baseball program. Assist other ticket office employees with the ticket operations for their assigned sports.
• Ensure adequate staffing and training of student gameday workers and assign box-office and game day roles for ticketed athletic events.
• Assist in the development of policies and procedures for the ticket office and game operations, assigning season tickets, and special assignments.
• Design and maintain system for cash control. Perform daily reconciliation of receipts and deposit money. Maintain record of all sales and receipts and prepare reports as necessary.
• Disseminate event and ticketing information to the campus community and general public from inside the box office and through phone conversations and email communication.
• Assist in operating ticketing software (including TM Archtics, Host, TM1 and Account Manager) to build seating manifests, manage inventory, determine pricing, etc.
• Collaborate with staff members and business partners to ensure efficient operations and exceptional experience for customers and donors.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Additional Qualifications Considered

• Must be able to work some evenings and weekends.
• Previous experience with Ticketmaster's Archtics.

Application Process

Interested and qualified applicants must apply online. Include a cover letter of interest and a current CV/Resume. All certifications and other documentation can be uploaded using the Additional Documents section in the application. Applications without a cover letter and CV/Resume will not be considered for the position.