Program Director, Technician -and- Concierge Service

Program Director, Technician Earn-and-Learn Concierge Service

The Program Director provides strategic and day-to-day leadership for Cincinnati State's Technician Earn-and-Learn Concierge Service for the Southwest Jobs Ohio Region. The Director leads a coordinated, employer-centered service model that helps eligible Jobs Ohio-industry employers start or expand registered apprenticeships, for-credit associate-degree pathways, and non-credit pathways articulated to college credit. The position ensures that employers receive responsive, neutral, and practical guidance from initial outreach through incentive application, program implementation, milestone achievement, and ongoing follow-up.

This role requires a workforce leader who can combine operational discipline with trusted relationship management. The Director must protect provider neutrality while ensuring that the team advocates actively for employer needs, coordinates regional partners, and negotiates workable solutions when standard training schedules, formats, offerings, or timelines do not align with business operations.

Essential Duties and Responsibilities:

• Program leadership and contract performance
• Staff and caseload management
• Employer and regional engagement
• Service quality and technical oversight
• Systems, reporting, and stewardship

Minimum Qualifications:

• Bachelor's degree in workforce development, business, education, public administration, human resources, economic development, organizational leadership, or a related field.
• Five years of progressively responsible experience in employer-facing workforce development, talent development, education and training, economic development, or a closely related field.
• Three years of experience leading staff, complex projects, regional initiatives, or cross-organizational partnerships.
• Demonstrated success engaging employers of different sizes, industries, and levels of organizational maturity.
• Working knowledge of earn-and-learn models, including registered apprenticeship and credit or non-credit training pathways, or demonstrated ability to develop this expertise quickly.
• Experience using CRM, project-management, data-reporting, and Microsoft 365 tools to manage work and performance.
• Strong written, verbal, facilitation, negotiation, problem-solving, and relationship-management skills.

Preferred Qualifications:

• Master's degree in a related field.
• Seven or more years of employer-facing workforce or talent-development experience.
• Experience with Jobs Ohio industries, registered apprenticeship, community colleges, Ohio Technical Centers, workforce boards, Ohio Means Jobs , cooperative education, or credit articulation.
• Experience managing a grant-, contract-, or performance-funded initiative, including budgets, compliance, metrics, and formal reporting.
• Established relationships within the Southwest Ohio and tri-state workforce ecosystem.

Core Competencies:

• Employer-centered leadership and consultative service
• Strategic and operational execution
• Staff development and performance management
• Regional partnership and coalition building
• Negotiation and conflict resolution
• Sound judgment and provider neutrality
• Data-informed decision-making
• Clear executive and employer communication
• Adaptability and continuous improvement
• Commitment to equitable access and inclusive service

Work Schedule and Conditions:

Regular travel throughout the Southwest Jobs Ohio Region, including employer, provider, partner, and Cincinnati State locations. Occasional evening or early-morning meetings and regional events may be required. Work is performed in office, virtual, education, and employer environments; reasonable accommodations will be provided consistent with applicable law.

Details:

This grant starts in fiscal year 2026-27. It runs for 2 years and may be renewed.

Reports To:

Director, Career Center Minimum Compensation: $73,000/year Contract Affiliation:
Non-Bargaining Status:
Fulltime