General Manager

• Provide an exceptional and successful customer experience while leading and maintaining day-to-day Store operations in compliance with established policies and procedures
• Plan and implement daily Collision Center operations to meet overall KPIs and insurance metrics
• Coach and empower each team member’s performance and success
• Promote and maintain the highest quality standards of professionalism in serving customers
• Ensure alignment among team members and lead by example
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Prepare and manage the annual and monthly operating budget
• Forecast, target, and track monthly sales, profit, and expense objectives
• Deliver formal annual and informal monthly performance reviews
• Monitor and maintain all accounts payable and accounts receivable
• Maintain a clean and organized repair facility
• Monitor maintenance for shop equipment, including the paint booth
• Provide training for staff as necessary
• Ensure staff wear proper safety gear and adhere to the dress code
• Open and close the facility daily according to established procedures
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates
• Manage estimates to ensure labor mix meets established standards and manage store capacity
• Lead and manage repair facility personnel
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings
• Attend training, information sessions, and workshops recommended by the Senior Leadership Team
• Review Store CSI performance and follow up within 24 hours

• Post-Secondary Education or equivalent
• Proven leadership experience in a collision repair environment or similar role
• Attention to detail and a high degree of accuracy
• Ability to consistently demonstrate a successful client experience
• Communicate clearly both verbally and in writing
• Ability to motivate others utilizing effective coaching tools and management skills
• Physical demands of the job must be met to successfully perform the essential functions; reasonable accommodations may be made for individuals with disabilities

Demonstrates strong leadership and management skills in a collision repair environment, ensuring exceptional customer experiences and adherence to operational standards. Proficient in budget management, performance reviews, and team coaching to achieve KPIs and maintain high-quality service.

• Leadership Experience
• Collision Repair Management
• Budget Management
• Customer Experience
• Coaching and Team Development

• Budget Management
• KPI Tracking
• Performance Review
• Accounts Payable Management
• Accounts Receivable Management
• Collision Center Operations
• Production Management
• Safety Compliance
• Quality Standards Maintenance
• Estimates Management

• Effective Communication
• Attention to Detail
• Motivational Skills
• Team Alignment
• Coaching Skills

• Post-Secondary Education

• Collision Repair
• Customer Service Index (CSI)
• Health & Safety Standards
• WOW Operating Way
• Repair Facility Management