Regional Operations Manager Job Cincinnati area,Ohio USA,Management

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Responsible for a group of properties, the Regional Operations Manager is the primary representative of the company in the market and is responsible for all aspects of operations within the market, including financial performance, property maintenance, safety, staffing, training, guest and employee satisfaction,and management of General Managers and Floating General Managers. Interaction at all staff levels isrequiredtomonitoradherence to corporate policies and procedures, evaluate quality standards, andmaintainguest satisfaction.

Essential Duties and Responsibilities:

Understand anddemonstratethe ability to train a team within their assigned region/markets tomaintainbrand specific operating standards on exterior/ interior cleanliness and property upkeep.
Lead a team of General Managers and Floating General Managers to ensure high employee and guest satisfaction scores.
Interview,hireand train candidates.

Responsible for training,development and support of staff in all areas of the operation.
Ensure high levelsof communication are maintained,both with corporate office and all team members.
Fully understand Quality Assurance expectations and perform a minimum of two QA inspections per quarter.
Ensure compliance andmaintainoperational standards in designatedregion/market.
Ensure Look Book standards are followed at all properties.
Post renovation(exteriors,lighting and guestrooms) property ismaintainedto similar standards. Ensure post renovation pictures are taken and kept in office for staff to have clarity on property upkeep expectations.
Monitor weekly / monthly staffing and scheduling requirements, while ensuring quality and labor expense goals are achieved.
Lead by example to ensure excellent guest and employee satisfaction. Live our Mission,Visionand Values.
Understand and coach managers on guest exit surveys.
Identify and manage repair and maintenance issues.
Identifycapital expenditure needs and make recommendations for improvement.
Assistin the management of capital expenditure budgets and projects.
Managesafety,security and/or violations of policy within assigned region/market.
Manage guest concerns.
Demonstrate the ability to drive performance throughout the market, maximizing Revenue and EBITDA.
Fully understand financial budgets and actual P&L’s, with the ability to train managers on each line item.

Constantly be awareoneach property’s performance.
Assistin preparation of annual budgets.
Ensure General Managers within assigned region/market follow their Daily Action Plan.
Monitor competitors for each property and recommend pricing decisions.
Drive sales through sales calls and other local marketing, while working closely with the sales team.
Develop andmaintainpositive relationships will all governmental authorities.
Ensure Daily Exceptions Report is closely monitored.
Ensure any indications of fraud, risk, safety issues are quickly brought to management’s attention

Essential

Qualifications:

High School Diploma, equivalent combination of education and experience.
Minimum of 3 to 5 years’ experience in a management or leadership role.
Ability to delegate and work on multiple projects simultaneously.
Ability to examine work for exactness and conformance with company policies and procedures.
Basic to intermediate levelproficiencywith Microsoft Office Suite (Word, Excel, Outlook).
Excellent written and verbal communication skills, timemanagementand multi-tasking skills.
Ability to communicate effectively, both written and verbal.
Confidentself-starter who requires minimal supervision,is comfortable with ambiguity and is very adaptable.
Ability to attend meetings as required.
Valid driver’s license, current autoinsurance and access to reliable transportation.

Work Environment and

Physical Requirements:

Work Environment:

Occasional exposure to extreme conditions at property locations; noiselevelin the work environment/job sites can be loud.

Physical Demands:

This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping,crouchingor crawling; manual…