Assistant Operations Manager

know every door before it's installed.

Dura Serv is looking for an Assistant Operations Manager with residential entry door experience — someone who can run the schedule, lead the coordinators, manage subcontractors, and grow into full branch operational ownership.

Dura Serv's AE Door operation installs and services residential entry doors and windows for homeowners and builders. Every customer commitment — delivered on time, measured correctly, installed to standard, and completed without a punch list left open — depends on an operations team that executes without gaps.

As Assistant Operations Manager for AE Door, you work directly alongside the Operations Manager to keep that operation running — coordinating daily schedules, supervising Service Coordinators, managing subcontractors, overseeing warehouse operations, and reinforcing the standards that define how this branch performs. You bring residential entry door and window experience to the role — including job site assessment and the pre-installation measurement accuracy that prevents costly errors in the field.

• Coordinate, implement, and execute daily schedules and project plans to guarantee all customer commitments are delivered on time, within budget, and to company quality standards
• Conduct daily workload reviews and dynamically adjust manpower to handle shifting priorities without losing momentum on existing installations or service calls
• Oversee warehouse operations alongside the Assistant Operations Manager — Field, including equipment staging, stock parts ordering, purchase order processing, and strict inventory control

• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and delivering active coaching to drive continuous improvement
• Manage and oversee subcontractors through rigorous job site reviews, workmanship evaluations, and prompt completion of final punch lists — your standard is the standard
• Reinforce and enforce all company policies, safety protocols, and operational procedures across the department to maintain high standards of accountability

• Partner with the Operations Manager to drive service department expansion — managing administrative tasks and supporting the Technician Training Program
• Actively engage in cross-functional branch service operations to develop your operational and leadership skills as part of a designated career advancement track

You know residential entry doors and windows — not from a brochure, but from measuring job sites, catching pre-installation errors before they become field problems, and holding subcontractors to the standard a homeowner expects.

• Residential door and window experienced — you've worked in entry door and window installation or service; you understand the product, the job site, and the margin for error
• Measurement-accurate — pre-installation measurement of entry doors and windows is a skill you've earned; you know that a wrong measurement before the installation is cheaper to fix than one after
• Operationally minded — you think in schedules, priorities, and outcomes; a plan only matters if it gets executed, and you're the person who makes execution happen
• A natural supervisor — you've led or coordinated people before; accountability, consistency, and coaching are how you build a reliable team
• Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
• Physically capable — this role includes office, warehouse, and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are…