Enterprise Team Leader

Title:

Enterprise Team Leader

Reports To:

Chief Operating Officer

Department: GTM

Location:

Cincinnati, OH

Position Status:
Salary Exempt

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

The Enterprise Team Leader (ETL) is a senior leadership role responsible for overseeing the performance and development of a portfolio of enterprise customers and the teams that support them. This role balances strategic oversight with hands‑on leadership, ensuring accounts are managed thoughtfully, teams are developed intentionally, and customers experience consistent, high‑quality partnership.

The ETL operates as a connector between sales, operations, and customers, providing direction, prioritization, and escalation support while reinforcing disciplined account management and long‑term growth. Success in this role requires strong judgment, the ability to lead through influence, and comfort managing complexity across people, accounts, and outcomes.

Portfolio Ownership and Commercial Performance

• Own the commercial performance, growth strategy, and overall health of a consolidated portfolio encompassing all accounts managed by a team of Account Executives.
• Develop and execute account‑level growth plans that drive retention, expansion, and long‑term customer value.
• Serve as the senior point of accountability for portfolio outcomes, including revenue growth, renewals, and customer satisfaction.

Enterprise Account Strategy and Executive Engagement

• Maintain a deep, current understanding of each account’s business objectives, stakeholders, risks, opportunities, and growth plan.
• Support and participate in executive‑level customer engagement, including QBRs, account strategy sessions, and on‑site key customer meetings.
• Serve as a senior escalation point for complex client issues, ensuring timely resolution and strong stakeholder relationships.
• Serve as a subject matter expert on customer needs, company solutions, and the broader go‑to‑market strategy.

Team Leadership and Talent Development

• Lead, coach, and develop a team of Account Executives (AEs), setting clear expectations and accountability for performance.
• Guide AEs to operate as effective enterprise account managers through strong account planning, disciplined sales execution, and executive‑level engagement.
• Prepare high‑performing AEs for future leadership opportunities, including transition into Cornerstone Team Leader roles as accounts scale in size and complexity.

Cross‑Functional Execution and Operational Alignment

• Oversee day‑to‑day account execution and ensure alignment between account strategy and service delivery.
• Load‑balance AE portfolios and direct resource shifts to meet evolving customer needs.
• Collaborate cross‑functionally with operations, finance, marketing, and strategic partners to identify and execute growth opportunities.

Performance Management and Business Discipline

• Drive consistent adoption of CRM, pipeline management, forecasting, and account planning best practices across the portfolio.
• Manage portfolio budgets, P&L, and forecasting, ensuring consistent execution against financial targets.
• Deliver against defined KPIs, including portfolio growth, retention, client engagement (e.g., client visits and QBRs) cadence and quality, and AE development outcomes.
• Other duties as assigned by management.

• Bachelor’s degree required; advanced degree…