Project Manager, Emergency Crisis Mgmt ​/ Disaster Relief

Washington Water and Fire is a disaster mitigation company specializing in water, fire, mold, and specialty drying services across the Pacific Northwest. We partner closely with insurance carriers, plumbers, property managers, and referral partners to deliver fast, professional, and well-documented mitigation services.

We are expanding operations in the Tacoma market and are seeking a hands-on Project Manager
- Water Mitigation to help build, manage, and scale mitigation operations from the ground up.

The Project Manager
- Water Mitigation is responsible for building, managing, and scaling water mitigation projects from start to finish. This is a hands-on leadership role requiring someone who can perform field work while also managing operations, customer relationships, scheduling, documentation, and job profitability as the business grows.

In the initial phase, this role will personally handle all aspects of mitigation projects, including emergency response, field work, customer communication, job documentation, and billing. As volume increases, the role will transition into a leadership position with responsibility for coordinating technicians, enforcing SOPs, and overseeing multiple active projects.

This is not a desk role. Success requires urgency, accountability, strong operational discipline, and the ability to execute in the field while helping build a scalable, profitable mitigation operation.

• Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites.
• Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps.
• Create accurate scopes, estimates, and job plans using company software and industry standards.
• Lead, mentor, and support technicians to ensure high performance and exceptional customer service.
• Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle.
• Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
• Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.).
• Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification.
• Review and approve all documentation including technician notes, photos, moisture logs, and job summaries.
• Monitor key performance indicators (KPIs) and contribute to operational improvements.
• Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency.
• Participate in on-call rotations, including nights and weekends, for emergency loss response.

• 3-5 years of experience in mitigation, restoration, or a related field.
• Leadership or crew management experience required.
• Strong communication and customer service skills.
• Ability to read scopes, create estimates, and manage job budgets.
• Knowledge of industry standards, safety protocols, and regulatory compliance.
• Valid driver's license with an acceptable driving record.
• Ability to work in a fast-paced, emergency-response environment with on-call requirements.
• Strong problem-solving abilities, attention to detail, and a proactive mindset.