Print Production Level 2

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* Job Title:

** Print Production Level 2

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* Location:

** Cincinnati, OH

** Job Type:
** Hourly Consultant

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* Hours:

** Monday to Friday 8:00am to 5:00pm

** Pay:**  $20.20/hr

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* Essential Functions:

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* + Serve as the primary point of contact for receiving, reviewing, and electronically logging customer print production jobs.

+ Perform document assembly, finishing, and production tasks according to customer specifications.

+ Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, and binding equipment.

+ Operate office and production equipment, including printers, copiers, scanners, and fax machines.

+ Operate high-volume printers, copiers, folding equipment, and mail insertion equipment.

+ Estimate, schedule, track, and manage incoming production jobs.

+ Conduct quality inspections before, during, and after each production run to ensure accuracy and customer satisfaction.

+ Sort, scan, index, and convert hardcopy and electronic documents for print and digital distribution.

+ Inspect files for production issues, including fonts, image resolution, and image registration.

+ Integrate variable data files into print templates and perform file/document conversions using standard software applications.

+ Wrap, package, label, and ship finished products.

+ Maintain production logs, reporting information, and billing records.

+ Track and store completed jobs for future reuse, including file backup management.

+ Apply asset tags to office equipment and update asset management databases.

+ Coordinate and track moves, additions, and changes of office equipment assets at customer locations.

+ Clean, maintain, and perform operator-level maintenance on office and production equipment.

+ Process and distribute incoming and outgoing faxes and maintain billing records.

+ Collect and submit equipment meter readings.

+ Maintain inventory levels of production and office supplies and distribute supplies as needed.

+ Respond to equipment issues by contacting service personnel and utilizing designated software applications.

+ Provide basic training and support to customer end-users on equipment operation when required.

+ Assist in developing work processes, templates, and workflow improvements.

+ Lift and move materials weighing up to 50 pounds as needed.

+ Troubleshoot and resolve production issues to meet delivery, output, and quality requirements.

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* Skills:

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* + Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

+ Ability to create spreadsheets, use formulas, sort and filter data, generate graphs, and import/export information.

+ Experience embedding files into applications and transferring data between Microsoft Word and Excel.

+ Working knowledge of web browsers, internet applications, intranet systems, and email platforms.

+ Ability to locate, access, and utilize network-connected devices, drives, files, and printers.

+ Proficiency in document management, data entry, file storage, and retrieval processes.

+ Understanding of printer connectivity, printer configuration, and default parameter settings.

+ Ability to send documents to preconfigured printers and troubleshoot basic connectivity issues.

+ Basic mathematical skills, including multiplication, division, percentages, and calculations.

+ Strong customer service, communication, organizational, and problem-solving skills.

+ Demonstrated professionalism, business maturity, and attention to detail.

+ Ability to work independently and manage multiple priorities in a production environment.

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* Experience:

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* + Minimum of one (1) year of experience in a customer service environment.

+ Previous experience in print production, copy center operations, document services, mail services, or a related production environment preferred.

+ Experience operating high-volume printers, copiers, and finishing equipment is highly desirable.

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* Education:

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* + High School Diploma or equivalent required.

+ Post-secondary technology training or relevant technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept…