Account Manager; Digital Marketing Advertising

Why Join Our Team?

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words our teammates use to describe our culture are welcoming, collaborative, flexible, and dog‑friendly (warning: your interview may be accompanied by a wagging tail).

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company‑paid access to coaching and therapy
• 401(k) plan with match and 1:1 access to investment advisor
• Professional development opportunities
• Remote‑hybrid flexibility

We recognize our teammates are our greatest assets. Diverse backgrounds, opinions, and perspectives on our team allow us to expand our own perspectives and create innovative, creative, and strategic solutions. We welcome the addition of YOUR unique voice and perspective and encourage you to ask us about our focus on diversity, equity, and inclusion during your interview.

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest with offices in the following locations:

• Louisville, KY
• Cincinnati, OH
• Indianapolis, IN
• Chicago, IL

Our roles are typically open to remote candidates located and authorized to work in the U.S., but we give strong preference to candidates in or near our physical footprint. Onsite time and periodic travel for client meetings, collaboration sessions, production work, pitches, and team gatherings is important and expected. Our hybrid work model is core to how we deliver impact.

To learn more about our agencies and work, visit

Account Managers are people‑people, responsible for the relationships between Leap and its clients. They understand the clients' business, manage their needs and expectations, and understand Leap’s offerings to shepherd internal resources. The Account Manager is a key layer for the account team, juggling day‑to‑day relationship building and high‑level strategic guidance. This particular account role will work heavily with our government client accounts.

• Client engagement – relationships with mid/senior and junior levels, senior level client familiarity
• Manages up to account management leadership – provides info on client relationship health, project status and hourly burn rate
• Cross‑functional team leadership – leads meetings and presentations, takes point on next steps
• Strategic thought leadership – input to internal strategists, guidance to teams
• Project involvement – manages high and medium‑touch assignments and is the driving force for KO, fulfillment and completion of quality deliverables
• Creative guidance and assessment – ensures great direction going in and high quality going out
• Media guidance and assessment – ensures great direction going in and high quality going out
• Digital experience assessment – manages and holds teams accountable for timely, insightful, actionable reporting
• Production influence – works with producers to manage project and gain client alignment to ensure momentum and efficiency
• Financial awareness – approves billing, monitors hours and helps manage projects for efficiency

• 3+ years agency account management experience
• Experience in marketing and advertising strategy
• Experience managing government or public sector clients – understanding the unique nuances of collaboration, compliance, and communication that come with it
• Excellent communication and relationship management skills, with prior experience in customer‑ or client‑facing role(s)
• Experience brainstorming with a team for creative ideation
• Exposure to both B2B and B2C marketing
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality
• High degree of detail‑ and process‑orientation
• Self‑starter mentality with a passion for continuous learning

Important note:

if you think you have what it takes to be great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.