Marketing Account Management​/Client Success Lead

Position: Marketing Account Management/ Client Success Lead
Title: Account Manager / Client Success Lead - Full Time (Cincinnati, OH)
Location: On-Site Only - Cincinnati, OH
Job Type: Full Time
Department: Client Services
Experience Level: Mid-Senior
Salary: Based on experience (Competitive + Benefits)

About Killerspots Agency
Killerspots Agency is a full-service digital marketing and media powerhouse based in Cincinnati, Ohio. Since 1999, we've helped brands across the country create, execute, and scale campaigns that get noticed-and drive results. From TV and radio jingles to SEO, PPC, social media, and full-scale video production, we do it all. Our team is fast-moving, creative, and committed to delivering measurable impact.

About the Role
We're hiring a full-time Account Manager / Client Success Lead to join our Cincinnati office. This is an on-site position for someone who thrives in a client-facing role, knows how to manage creative projects, and enjoys working across departments to bring campaigns to life.

You'll be the primary point of contact for a roster of clients-responsible for communication, execution, and results. You'll also play a critical role internally, helping align the creative, media, and web teams to ensure every project hits the mark.

This is not a sales role. It's about building relationships, ensuring satisfaction, and managing success.

Responsibilities

• Act as the main point of contact for assigned client accounts
• Lead weekly check-ins and ongoing communication with clients
• Translate client goals into actionable tasks for internal teams using
• Organize and lead internal project meetings to keep deliverables on track
• Review and approve deliverables before they are sent to clients
• Proactively identify potential issues and offer solutions
• Assist with onboarding new clients and setting clear expectations
• Track campaign performance and report back to clients
• Build long-term relationships based on trust, transparency, and measurable results
• Collaborate with the CEO and department heads to continuously improve processes

Requirements

• 3+ years of experience in account management, project management, or client success
• Strong interpersonal and communication skills, both written and verbal
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Detail-oriented with exceptional organization and follow-through
• Experience working with project management tools like
• Familiarity with creative workflows (web, design, media, social, etc.)
• Calm, strategic, and solution-oriented under pressure
• Able to work full-time in our Cincinnati office

Preferred Qualifications

• Background in a marketing agency or multi-client setting
• Basic knowledge of SEO, Google Ads, or CRM platforms
• Experience managing creative deliverables or digital campaigns
• Comfortable with cross-functional collaboration and leadership

How to Apply
To be considered, you must submit:

Your resume

A cover letter explaining why you're the right fit

(Optional) Examples of client accounts or projects you've successfully managed

Applications without a cover letter will not be reviewed. No phone calls, please.

Benefits

• Competitive salary based on experience
• Health, dental, and vision coverage
• Retirement plan with company match
• Work with national brands and creative campaigns
• Gym Membership option.
• Fast-paced, team-driven culture with room for advancement

If you're organized, client-focused, and thrive on making things happen-we want to meet you.
No phone calls, please.