Customer Engagement Specialist – Surgical Robotics; OTTAVA Job Cincinnati area,Ohio USA,Marketing / Advertising / PR

Position: Customer Engagement Specialist – Surgical Robotics (OTTAVA)

Job Summary

We are searching for the best talent for a Customer Engagement Specialist, Product Marketing, OTTAVA role within our Med Tech Surgery organization. The position is located in Cincinnati, OH or Santa Clara, CA.

Purpose

The Customer Engagement Specialist (CES) reports to the Director of Customer Engagement, OTTAVA. This role is accountable for flawless development and delivery of educational content throughout the customer journey in key focus areas of Robotics and Digital Solutions. The CES will work closely with Sales, Marketing, Professional Education, R&D and other cross‑functional partners to deliver key messaging and product education regarding ETHICON’s multi‑quadrant surgical robotics system supporting the OTTAVA System global launch.

Responsibilities

Collaborate with Sales, Marketing, Professional Education, R&D, and external partners to educate internal and external customers on the safe and efficacious use of J&J’s surgical robotic systems.
Deliver technical hands‑on education to surgical teams on the proper set‑up, use, tear‑down of the OTTAVA Surgical System.
Utilize customer insights and ongoing Voice‑of‑Customer to refine content effectiveness via continuous improvement with cross‑functional partners.
Maximize integration with ongoing strategic and commercial objectives.
Support execution of marketing and commercial launch related activities for the OTTAVA System as needed.

Qualifications

Minimum of a bachelor’s degree.
Minimum of four (4) years in progressive Healthcare Commercial roles (e.g., Sales, Sales Training, Professional Education, Marketing, or Sales Management).
Previous experience in medical device education (external or internal stakeholder training).
High technological and business aptitude.
Ability to understand and translate technically complex concepts.
Strong influence management, presentation and communication skills, verbal and written.
Demonstrated ability to develop and manage internal and external customer relationships.
Ability to work with multiple cross‑functional partners and across global markets, including but not limited to Sales, Marketing, Professional Education and R&D.
Excellent communication, analytical, conflict management and customer engagement skills.
Robotic and/or large capital commercial/customer experience is preferred.
Intellectual curiosity and learning agility are key.

Travel & Availability

This position will require up to 10% domestic/international travel.

Required Skills

Brand Positioning Strategy
Business Storytelling
Business‑to‑Consumer (B2C) Marketing
Collaboration
Communication
Cross‑Functional Collaboration
Customer Centricity
Customer Intelligence
Data Analysis
Data Reporting
Execution Focus
Financial Analysis
Market Research
Problem Solving
Product Development Lifecycle
Product Strategies
Tactical Planning

Preferred Skills

Brand Positioning Strategy
Business Storytelling
Business‑to‑Consumer (B2C) Marketing
Collaboration
Communication
Cross‑Functional Collaboration
Customer Centricity
Customer Intelligence
Data Analysis
Data Reporting
Execution Focus
Financial Analysis
Market Research
Problem Solving
Product Development Lifecycle
Product Strategies
Tactical Planning

Compensation & Benefits

Anticipated base pay range: $94,000.00 - $.

Additional compensation may include a long‑term incentive program and participation in the company’s consolidated retirement plan (pension) and savings plan (401(k)).

Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year (48 hours if residing in Colorado, 56 hours if residing in Washington)
Holiday pay, including floating holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member, 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52‑week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time‑Off – 80 hours per calendar year

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without…