Customer Engagement Specialist - Product Marketing, OTTAVA

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Marketing

Product Management

Professional

Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world.

Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease, and cancer. Patients are waiting. Learn more at

Location:

Cincinnati, OH or Santa Clara, CA.

The Customer Engagement Specialist (CES) reports to the Director, Customer Engagement, OTTAVA. This role will be accountable for the flawless development and delivery of various educational content throughout the customer journey in multiple key focus areas of Robotics and Digital Solutions. This should be achieved through strong clinical and customer knowledge along with exceptional collaboration and teamwork with Sales, Marketing, Professional Education, R&D and other cross‑functional partners, helping to deliver key messaging and product education regarding ETHICON’s multi‑quadrant surgical robotics system in support of the OTTAVA System global launch.

The Specialist has responsibility for content delivery of innovative technologies, internal and external customer management, and adherence to critical functional processes, all applicable legal and regulatory requirements, and Company Health Care Compliance policies.

• Collaborate with Sales, Marketing, Professional Education, R&D, and external partners to educate internal and external customers on the safe and efficacious use of J&J’s surgical robotic systems.
• Deliver technical hands‑on education to surgical teams on the proper setup, use, tear‑down of the OTTAVA Surgical System.
• Utilize customer insights and ongoing VoC to refine content effectiveness via a process of continuous improvement with cross‑functional partners.
• Maximize integration with ongoing strategic and commercial objectives.
• Support execution of marketing and commercial launch related activities for the OTTAVA System as needed.

• Minimum of a bachelor’s degree is required.
• Minimum of four (4) years in progressive Healthcare Commercial roles (e.g., Sales, Sales Training, Professional Education, Marketing and/or Sales Management); or other applicable experience is required.
• Previous experience in medical device education (external or internal stakeholder training) is required.
• High technological and business aptitude is required.
• Ability to understand and translate technically complex concepts is required.
• Strong influence management, presentation and communication skills, verbal and written, are required.
• Demonstrated ability to develop and manage internal and external customer relationships is required.
• Ability to work with multiple cross‑functional partners and across global markets, including but not limited to Sales,…