Marketing and Communications Coordinator

Summary

The Marketing and Communications Coordinator creates and manages promotional materials for the department, handles social media including website content, and supports public relations initiatives. The coordinator will help build brand awareness, coordinate marketing campaigns, and ensure a consistent message throughout all channels of communication.

The following list of duties is not exhaustive and may be revised by management as needed.

• Content Creation:
  Writes, edits, and distributes content for websites, email newsletters, and brochures.
• Social Media:
  Plans, schedules, and monitors posts across various social media platforms.
• Public Relations:
  Drafts press releases and builds relationships with local media contacts.
• Event Support:
  Coordinates food pantries and other promotional events.
• Campaign Tracking:
  Analyzes metrics and tracks data to report on how well various campaigns performed.
• Brand Consistency:
  Ensures all materials follow our FFTS brand guidelines.
• Operates as the department’s Marketing and Communications representative.
• Provides and maintains social media and FFTS website’s content.
• Corresponds to day-to-day requests/inquiries via the FFTS email or website.
• Designs and creates flyers and signs for upcoming events.
• Collaborates and assists with monthly community meals.
• Works as a liaison to growing list of clients making weekly reminder calls, coordinating events/project schedules, etc.
• Communicates with rescue partners and staff to ensure food is delivered safely and in a timely manner.
• Ensures FFTS stays current and in compliance with all Local, State, and Federal laws.
• Performs other duties as assigned.

• Strong writing ability, project management, presentation skills, and organizational skills.
• Excellent written and verbal communication skills.
• Skilled at writing, planning, and strategizing.
• Highly organized with an eye for details.
• Possesses the ability to juggle multiple projects at a time.
• Strong time management skills.
• Excellent communication, both written and verbal, in addition to interpersonal.
• Effective relationship building capability to maintain good relationships with all departments, associates, and funders.
• Must be professional and hardworking.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Proficiency with social media management tools and graphic design software (like Adobe Creative Suite including Photoshop and Illustrator) and Canva.
• Must have social media and website content management experience.
• Must have knowledge of Facebook, Instagram, X, You Tube, and Google Analytics and a proven track record of how to use these platforms.
• Experience with event management.

• Bachelor’s degree in Marketing, Communications or a related field is required.
• 1‑3 years of experience in marketing or public relations is required.
• 3‑5 years of applicable experience desired.

The physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable adjustment may be made to enable individuals with qualifying disabilities to perform the essential functions of the job in accordance with the Americans with Disabilities Act (ADA).

• Ability to sit or stand at a desk for extended periods, routinely using a computer, keyboard, mouse, and phone. Frequent visual acuity is required to read, edit, and design digital or print marketing collateral.
• Must be able to occasionally lift, carry, and move marketing materials, event supplies, or food boxes weighing up to 25‑50 lbs.
• Ability to walk, bend, stretch, twist, and navigate the pantry, warehouse, or on‑site event spaces safely.
• Must have a valid driver’s license and the physical ability to travel between community events, partner agencies, or drop‑off sites in the Greater Cincinnati region.

The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this position.

• Work takes place in a split environment, spending time in a typical office/desk setting and a working food pantry floor.
• Involves frequent interaction with the public, including volunteers, donors, and food‑insecure clients from diverse backgrounds. May occasionally work outdoors during seasonal community events or food drives.
• The atmosphere can be fast paced, particularly during peak food pantry distribution hours, requiring the ability to focus amidst occasional interruptions and noise.
• While primarily standard business hours, the role requires schedule flexibility, including occasional early mornings, evenings, or weekends to attend community meals or outreach events.