Hair POD Program Manager

Hair Pod Program Manager – Content Delivery & Operations

Content House (CoHo) is P&G Personal Care's hybrid in-house creative agency, delivering high-quality, scalable content across brands including Herbal Essences, Aussie, and Pantene.

As CoHo continues to scale, the Hair Pod requires a single-threaded owner of execution—ensuring work moves from idea → production → live with speed, accuracy, and compliance across an increasingly complex content ecosystem.

The Hair Pod Program Manager – Content Delivery & Operations owns defined Hair content work streams end-to-end, translating direction into execution across project planning, production delivery, and asset operations (talent and trafficking).

Typical deliverables include:

• Organic & Paid Social content including seasonal offerings
• Curated creator content (e.g., skits, mashups)
• Banners

This role ensures:

• Work is planned, produced, and delivered on time and on spec
• Assets are compliant, trafficked, and live correctly
• Teams are aligned across Brand, Creative, Production, and Media

This is a high-accountability execution role, requiring strong discipline, ownership, and productivity mindset to deliver consistent results within established CoHo systems.

Core Responsibilities

• Content Delivery (Program Management)
• Own end-to-end execution of assigned Hair content work streams
• Translate direction into clear timelines, trackers, and deliverables
• Coordinate across Brand, Creative, Production, and Media teams to drive delivery
• Maintain visibility into work streams; proactively manage risks and dependencies
• Ensure delivery aligns with defined scope, priorities, and guardrails
• Production & Delivery Execution
• Own day-to-day execution across production and post-production workflows
• Support content creation including social-first shoots and skit content capture
• Coordinate timelines, resources, and approvals across production and post
• Ensure smooth transition from production → post-production → final delivery
• Manage delivery of assets across formats (social, OLV, banners) and ensure readiness for trafficking
• Talent & Usage Ownership
• Manage talent usage across assigned work streams; ensure compliance with usage terms
• Track contracts, rights, and expirations; proactively flag risks
• Maintain accurate records (AD-, asset linkage, usage details)
• Ensure all content is executed within approved legal and usage guardrails
• Trafficking & Asset Delivery
• Own trafficking of creative assets across platforms and media channels
• Ensure assets are delivered accurately, on time, and in the correct formats
• Execute uploads, swaps, and updates across systems
• Maintain asset tracking systems and ensure data accuracy
• Partner with Media teams to support launches and optimization
• Financial & Operational Stewardship
• Manage POs, budgets, and reconciliation across assigned work streams
• Track invoices and validate proof of performance
• Identify and resolve discrepancies early
• Ensure execution aligns with CoHo SOPs and governance frameworks
• Execution System Discipline
• Operate within established CoHo workflows, systems, and guardrails
• Maintain trackers and tools to ensure visibility, accuracy, and control
• Surface risks early & escalate with clear context & recommended next steps

Job Qualifications

• Experience in project management, production, trafficking, or marketing operations
• Experience working on digital, social, or content delivery workflows preferred
• Experience in fast-paced, execution-focused environments (agency or in-house preferred)
• Familiarity with social, OLV, and digital content formats

Capabilities & Ways of Working

• Operates with discipline — acts with urgency and delivers work on time, on spec, and with high accuracy
• Executes with excellence — consistently delivers high-quality outputs across production, post, and trafficking
• Acts as an owner — independently delivers defined scope from brief → live within established systems
• Champions productivity — simplifies workflows and reduces rework to enable scale
• Highly organized and detail-oriented — manages multiple work streams with precision
• Proactive and decisive — identifies risks early and makes clear, timely decisions
• Escalates with clarity and context — surfaces issues early with…