Volunteer Program Manager

The Volunteer Program Manager plays a vital role in advancing the mission of the Healing Center by caring for and equipping the people who make our work possible. As a volunteer-driven ministry supported by more than 300 volunteers, this role ensures that individuals are welcomed, trained, encouraged, and empowered to serve with dignity, consistency, and excellence. Through intentional leadership and spiritual care, the Volunteer Program Manager builds a culture where volunteers feel valued, prepared, and connected to God’s work in our community.

This position is fully funded for one year, with continuation dependent on future funding.

• Serve as the organizational leader for volunteer engagement, providing vision, strategy, and accountability for a volunteer program that supports more than 300 active volunteers.
• Partner with Healing Center staff to assess organizational needs, define meaningful volunteer roles, and align volunteer capacity with mission-critical priorities.
• Anticipate short- and long-term volunteer needs and proactively develop recruitment strategies to ensure sustainable staffing across all programs.
• Use data, feedback, and outcomes to evaluate volunteer effectiveness, retention, and satisfaction, continuously improving systems and practices.

• Design and oversee a comprehensive volunteer lifecycle—from recruitment and onboarding to training, coaching, and retention—ensuring consistency, clarity, and care at every stage.
• Equip staff and volunteer team leaders with tools, training, and coaching to lead volunteers well and foster a culture of ownership and excellence.
• Develop leadership pathways that empower volunteers to grow in responsibility, skill, and impact.
• Ensure volunteers are prepared to serve with dignity, cultural competence, and alignment with the Healing Center’s values.

• Champion a culture of appreciation, respect, and belonging where volunteers feel seen, supported, and connected to the mission.
• Provide guidance and support in navigating volunteer challenges, conflict resolution, and performance concerns with wisdom and compassion.
• Lead recognition efforts that celebrate volunteer contributions and reinforce the critical role volunteers play in advancing the Healing Center’s work.

• Develop, implement, and maintain clear volunteer policies, procedures, and standards that support organizational effectiveness and risk management.
• Collaborate with Vineyard and Healing Center leadership to promote volunteer engagement church-wide.
• Ensure consistent, timely communication with volunteers regarding training, expectations, organizational updates, and opportunities to serve.

• Building Trust
• Conflict Management
• Cultural Competency
• Stress Tolerance
• Influence
• Initiative
• Developing Others
• Facilitating Change
• Follow Up

Healing Center staff members are employed by Vineyard Cincinnati Church (VCC). VCC's expectations of staff are that we model healthy discipleship by being an active participant within the life of the church. This is demonstrated primarily by the commitment to being a VCC Partner. VCC Partners attend worship services, practice tithing, and value Biblical unity, evangelism, and the ministry of the Holy Spirit.

EDUCATION:

Bachelor’s Degree preferred in nonprofit management, social services, human services, ministry, or related field.

EXPERIENCE:

3 years minimum in leading volunteers, teams, or community programs in nonprofit, church or ministry settings.

PHYSICAL REQUIREMENTS:

Sitting, Standing, Walking, Seeing, Hearing, Pushing, Pulling, Lifting