Homebuyer Services Coordinator

Position Summary

Reporting to the Director of Homebuyer Services, the Homebuyer Services Coordinator is mainly responsible for managing the homebuyer support processes that begin after application submission through closing and the first year of post purchase.

• Coordinate Homebuyer Group Leader program- create monthly topics, facilitate monthly homebuyer group leader meetings, and provide guidance to homebuyer leaders.
• Schedule and facilitate pre-construction meetings with home buyers and staff, to provide tailored updates and build plans.
• Monitor sweat equity, attendance, and HPR data.
• Review applications, guide applicants, and assist with interviews.
• Field general questions from website/voicemails
• Act as a bridge between departments, advise on policies, help coordinate dedication events, and update home buyers on build progress.
• Organize onboarding processes, maintain accurate records, and ensure home buyer information and sweat equity tracking are up to date.
• Maintain regular communication with home-buyers pre-closing and during the first year of ownership.
• Manage warranty process- facilitate weekly meetings with construction/homebuyer services, coordinating with construction staff/homeowners for needed follow-up, tracking and scheduling pre-occupancy and 10-month walk-throughs.
• Manage post purchase 12-month homeowner mailings and organize post-purchase events. Standard will be organizing annual Homebuyer Picnic and one group event for current home buyers.
• Manage the private homeowner Facebook group to foster engagement and share resources.
• Support outreach efforts, community engagement, and application events.
• Serve as backup and overflow assistance in reviewing post approval income/assets and tracking/monitoring income/debts status from approval to closing.

• At least 2 years in a support role
• Complete QLO training for all three states (Kentucky, Ohio and Indiana) annually, in addition to completion of the HFHI ABA course
• Proficient with e-mail, Excel databases, word-processing and spreadsheet technologies
• 4-year degree in a related field preferred
• Training experience preferred
• Nonprofit experience preferred
• Strong attention to detail
• Self-motivated and able to work independently with minimal supervision
• Effective written and verbal communication and interpersonal skills (listening skills, tact, diplomacy, compassion, and influencing) are essential
• Strong project management skills
• Ability to multi-task
• Ability to work cooperatively and collaboratively with home buyers, volunteers, donors, board and HFHGC staff in the spirit of teamwork and mutual respect
• Strong organizational and time management skills
• Ability to work a flexible schedule - evening and weekend work is occasionally required
• Ability and willingness to participate as an active and visible member of the HFHGC community in events, presentations, media, etc.
• Must have a valid driver's license

Our Vision: A world where everyone has a decent place to live. Our Mission:
Seeking to put God's love into action, Habitat brings people together to build homes, communities, and hope. Fast Facts
1. Habitat for Humanity of Greater Cincinnati (HFHGC) serves a 9-county, three state region. 2. We have built 670+ homes in the Tri-state region since 1986. 3. Critical Home Repair and Rock the Block programs broaden the impact in target neighborhoods.
4. HFHGC has also helped build 1,000+ homes in Cambodia, El Salvador, Kenya, and Nepal through our global tithe. 5. We partner with business, government, civic groups, faith communities, and individuals to ensure greater impact.