Volunteer Manager

Volunteer Manager

We're on the road to rescue fresh food

Last Mile Food Rescue is a Cincinnati-based nonprofit that operates on a simple belief: hunger is a logistics problem. We rescue fresh surplus food from grocers, restaurants, and other food donors and move it quickly to nonprofit partners serving neighbors experiencing food insecurity.

Since November 2020, Last Mile has rescued more than 20 million pounds of food, delivering millions of meals while keeping nutritious food out of landfills. Powered by innovative technology, a dedicated fleet, and an extraordinary volunteer network, Last Mile continues to grow rapidly and is building the logistics infrastructure needed to solve food insecurity across Greater Cincinnati.

The Opportunity Volunteers are at the heart of Last Mile Food Rescue's mission. As the organization continues to grow, we are seeking a strategic, relationship-driven leader to build one of our most valuable assets—our volunteer community.

The Volunteer Manager will lead the strategy for volunteer recruitment, retention, and engagement while supervising the Volunteer Coordinator, who oversees the day-to-day volunteer experience. This position will ensure Last Mile has the volunteer capacity to support its expanding mission.

Key Responsibilities

• Volunteer Strategy & Growth
  · Develop and execute a comprehensive volunteer recruitment, retention, and engagement strategy aligned with organizational growth goals.
• Drive annual goals and key performance indicators for volunteer recruitment, retention, and participation.
• Build a sustainable volunteer pipeline that supports food rescues and future organizational growth.
• Evaluate trends and recommend new opportunities to strengthen the volunteer program.
• Leadership
  · Support volunteer communications and events
• Shape and expand Volunteer Program Policy and Procedures
• Supervise, mentor, and support the Volunteer Coordinator.
• Provide strategic oversight of the volunteer program while empowering the Coordinator to manage day-to-day operations.
• Foster a welcoming, mission-driven, and service-oriented volunteer culture.
• Volunteer Recruitment & Retention
  · Collaborate with Marketing & Communications on volunteer recruitment campaigns and storytelling.
• Identify new audiences and remove barriers to volunteer participation.
• Oversee the volunteer journey from first engagement through long-term stewardship.
• Lead volunteer recognition and appreciation initiatives.
• Data & Performance
  · Analyze volunteer metrics to improve recruitment, retention, utilization, and satisfaction.
• Provide regular reports and recommendations to leadership.
• Cross-Department Collaboration
  · Partner with Operations to ensure volunteer resources meet organizational needs.
• Collaborate with Advancement to integrate volunteers into donor cultivation and stewardship.
• Work with Marketing & Communications to celebrate volunteer impact, strengthen recruitment messaging, and build recruitment campaigns.
• Support interdepartmental projects as they relate to volunteers

Volunteer Coordinator Oversight The Volunteer Manager provides strategic leadership while the Volunteer Coordinator manages the day-to-day execution of the volunteer program, including volunteer communications, scheduling, onboarding, engagement, recognition, event coordination, database management, and volunteer support.

Qualifications Required
· Bachelor's degree or equivalent professional experience.

· Five or more years of experience in volunteer management, community engagement, nonprofit leadership, or a related field.

· Demonstrated success growing volunteer or community engagement programs.

· Exceptional relationship-building, communication, organizational, and project management skills.

· Experience using data and performance metrics to inform decision-making.

· Passion for the mission of Last Mile Food Rescue.

Preferred
· Experience with volunteer management software or CRM systems.

· Experience building corporate or community partnerships.

· Experience supervising staff

Compensation & Benefits Salary Range: $50,000–$55,000, commensurate with experience. Anthem Health Care SIMPLE IRA Retirement with 3% match Mileage Reimbursement Generous Paid Time Off

To Apply Please submit a resume and brief cover letter to the email below with the subject line: LMFR Volunteer Manager. Applications will be reviewed on a rolling basis.